Administrative Measure Details

Department of Social Services

2009

Goal	Measure	Rating	Explanatory Note
Emergency Preparedness
Emergency Preparedness	Percent of recommended preparedness actions taken Source: OCP Agency Preparedness Survey	75-100% 50-74% 0-49% Unavailable	VDSS' FY 2009 Agency Preparedness Score is 63.33%. The department continues to refine its performance in all hazard preparedness which includes metrics from the following areas: physical security, Continuity of Operations, Information Security, Vital Records, Fire Safety, Human Resources (communication with employees during an emergency event), ARMIS, and NIMS.
Financial Management
APA Audits	Number of recurring findings/material weaknesses Source: Comptroller's Quarterly Report	0 1 recurring 2+ recurring or 1 material Unavailable	VDSS' had no recurring findings/material weaknesses in the most recent APA audit report, dated June 30, 2008.
Budget Plan	Percent of expenditures within budget plan Source: DPB Expenditure Variance Report -derived from CARS	0-100% N/A >100% Unavailable	100% of VDSS' expenditures were within its budget plan for SFY 2009.
Internal Control	Percent of compliance with ARMICS Source: Comptroller's Quarterly Report	100% N/A 0-99% Unavailable	VDSS achieved 100% compliance with ARMICS for the period ending June 30, 2009.
Prompt Pay	Percent of compliance with prompt pay act Source: Comptroller's Quarterly Report	95-100% Last Quarter 0-94% Last Quarter 0-94% Last 2 Quarters Unavailable	99.9% of VDSS payments were in compliance with the Prompt Pay Act.
Government Procurement
eVA Usage	Percent of procurement transactions made through eVA Source: DGS eVA Reports	95-100% 75-94% 0-74% Unavailable	99.2% of VDSS' procurement transactions were made through eVA in SFY 2009.
SWAM Vendor Participation	Percent of (SWAM) Small, Women & Minority agency goal achieved Source: DMBE SWaM Dashboard	95-100% 90-94% 0-89% Unavailable	According to the most recent data in the DMBE SWaM Dashboard, VDSS reached the SWAM goal of 100%.
Human Resources
Fairness and Equity	Percent rating in EEO Assessment report Source: DHRM HR-at-a-Glance	100% 97-99% 0-96% Unavailable	VDSS earned a 97.2% (post audit 2008) rating in the DHRM HR-at-a-Glance. A perfect Fairness and Equity score of 100 is required to achieve ranking in the Green category. The Department of Social Services (DSS) achieved a post audit score for FY08 of 97.2. This is slightly below the state score of 99.6% for the same period, which places both scores in the Yellow category. DSS will redouble its efforts to achieve a perfect score.
Talent Acquisition	Percent of hiring offers accepted Source: DHRM HR-at-a-Glance	85-100% 75-84% 0-74% Unavailable	86% of hiring offers extended by VDSS are accepted.
Talent Management	Percent turnover excluding internal promotions and transfers Source: DHRM HR-at-a-Glance	0-14% 15-24% 25-100% Unavailable	VDSS' turnover rate (excluding internal promotions and transfers) was 7.4%, according to the most recent DHRM HR-at-a-Glance report.
Telework	Percent of eligible employees that telework Source: DHRM HR-at-a-Glance	20-100% 5-19% 0-4% Unavailable	A total of 27.9% of eligible VDSS employees telework.
Information Technology
Accessibility	Percent of compliance with IT accessibility standards Source: DRS Accessibility Report	90-100% 70-89% 0-69% Unavailable	VDSS' current rating is 64% compliance with IT accessibility standards. The concerns cited on most VDSS web pages appear to stem from a central source. As the image tags are repaired, a host of issues should be eliminated throughout the site, thereby increasing accessibility. The review will be completed in 30 days, and a request of DRS will be made to re-run its report to reveal any outstanding errors and process/development weaknesses.
Information Security	Percent of compliance with information security standards Source: VITA Information Security Report	98-100% 95-97% 0-94% Unavailable	VDSS is in the process of refining an action plan to address compliance issues cited in this area. The acting information security officer will review the audit finding and provide VITA with an action plan.