• Summary of current service performance
  The Department of Environmental Quality touches the lives of all Virginians. To protect and enhance Virginia’s environment, the agency serves every citizen of the Commonwealth, regulates many of our businesses and local governments, and works with individuals and organizations representing all of these interests to develop programs and solve problems in a manner that serves the best interest of the Commonwealth and its natural resources. DEQ fosters an environment of continuous improvement through stakeholder and self assessments.
  
  DEQ’s vision places a priority on ensuring that all Virginians will enjoy cleaner water available for all uses, improved air quality that supports communities and ecosystems, and the productive re-use of contaminated land.
  
  DEQ’s strategic plan focuses on outcomes linked to planned initiatives. DEQ’s strategic goals for four key performance areas provide a balanced view of the enterprise as a whole: program capability, community, employees and financial resources.
  
  The strategic objectives identified in the agency’s strategic plan lay the foundation for DEQ’s service area plans.
• Summary of current productivity
  The Department of Environmental Quality continually strives to improve efficiency and service delivery and has a history of accommodating increases in workload or new priorities by streamlining our efforts in other areas and reallocating existing resources to meet these new expectations. When DEQ was formed in 1993, it had a maximum employment level of 1091 FTE; DEQ’s MEL for fiscal year 2008 is 957 FTE. During that time, DEQ has implemented several new programs as mandated by EPA or the General Assembly, including the Title V air permit program (106 FTE allocated), the animal and poultry feeding operations program (13 FTE allocated), the nontidal wetlands program (45 FTE allocated), the vehicle emissions inspection program (16 FTE allocated), expansion of water monitoring efforts to meet federal TMDL deadlines (11 FTE allocated), the voluntary remediation and brownfields restoration programs (11 FTE allocated), the biosolids program (20 FTE allocated), and others.
  
  DEQ’s management team works to identify and implement best practices that will allow the agency to more effectively use the funds appropriated to accomplish its mission. DEQ has been able to accomplish this through systemic, formalized efficiency reviews, continuous evaluation of process improvement opportunities, recognition of increasing staff competence and capacity, and implementation of technology-driven efficiency measures. One of the agency’s performance measures is to track costs avoided. In 2006, the agency was able to reduce its costs for training, pagers, cell phones, desk phones and vehicles by over $600,000. These efforts have enabled the agency to accommodate many new activities, such as the programs listed above, and new costs, such as increased information technology costs and VITA charges and increased rents, without increases in appropriations. Examples include:
  
  2004-05 permit program efficiency study: In 2004, DEQ contracted with an outside consultant to conduct a business process improvement evaluation for its permitting programs. The analysis was based upon a hybrid Lean/Six Sigma approach that allowed for extensive stakeholder involvement. The study identified 35 program-specific and six cross-media opportunities, which included 251 total tasks that would improve efficiency and effectiveness of the different permitting and compliance programs and reduce the costs to the regulated community. DEQ has reviewed these recommendations and has either implemented or has a schedule for implementation most of these recommendations. Some could not be implemented because of barriers in federal law, the need for additional funding to implement the change, or recognition that the increased efficiency could have a negative effect in meeting stakeholder expectations or environmental protection goals. Some of the efficiency measures completed or under way include:
  • Electronic submission of discharge monitoring reports for water permit holders. There are currently 87 out of 1149 facilities participating in this effort. With full implementation in approximately five years, DEQ anticipates a savings of 0.75 man hours per DMR submitted electronically and a total savings of one man year of effort.
  • Implementation of a risk-based inspection strategy allowing more effective deployment of field resources to areas of greatest environmental concern.
  • Enhanced internal reporting and auditing capabilities to improve efficiency and consistency.
  • Streamlined application submission requirements for renewal of hazardous waste permits (quantification pending, approximately 25 percent reduction in processing time).
  • Evaluation of streamlined application processes for other programs.
  • Expanded use of general permits, which reduces costs for the agency and the applicant.
  
  Position/vacancy review process: DEQ uses an agency-wide review process to ensure that vacated positions are refilled so as to meet agency priorities and ensure the most efficient use of agency staff. The agency’s management team reviews these requests and prioritizes them with the agency’s strategic goals and identified agency needs before approving creation of a new position or filling a vacant position. Over the past two years, DEQ has been able to shift 13 positions to new areas. This has included reducing administrative support staff in the Director’s Office, expanding air permit program audit and solid waste permit program support staffing to improve consistency, and increasing the number of wastewater engineers to accommodate increased workload associated with the Chesapeake Bay wastewater treatment plant upgrades.
  
  Training: DEQ has developed a training program infrastructure that more effectively manages the agencies training resources. In FY07, DEQ leveraged an additional $342,000 worth of training (with no increase in actual cost) by bringing the training to DEQ facilities and making the training available to more employees.
  
  In addition, DEQ performs internal program reviews and audits that assess the efficiency and effectiveness of our programs. These efforts will identify operational changes that will improve the efficiency and effectiveness of the agency’s operations and opportunities to reduce the costs of compliance.

• Summary of Major Initiatives and Related Progress
  The quality of Virginia’s air, waters and land depends upon the efforts of Virginia’s businesses, local governments, citizens and state agencies. DEQ continues to work with these partners on several initiatives to improve Virginia’s natural environment.
  
  • DEQ has continued to provide the basis for the nutrient reductions needed to protect and restore the Chesapeake Bay through implementation of a watershed general permit for sewage discharges from 132 dischargers into the Bay and its tributaries. This permit allows facilities to meet their permitted nitrogen and phosphorus loads through installation of nutrient removal technology or by trading with other facilities within their basin to meet the overall watershed nutrient load. The schedules of compliance submitted for each basin indicate that the tributary wide compliance dates of January 1, 2011, to meet the assigned nutrient loads is achievable through a combination of upgrades and trading. Some facilities have waived their schedules of compliance, having accepted responsibility for their load limits as of January 1, 2007. These facilities are eligible to generate and trade credits now, and may assist in offsetting new and expanded discharges until other options such as non-point trading become viable. In addition, DEQ is working with the Department of Conservation and Recreation and the U.S. Environmental Protection Agency to develop non-point trading guidance pertaining to agricultural operations and should have a final version available by year’s end. Non-point guidance pertaining to developed land should be complete by the summer of 2008.
  
  • DEQ has worked closely with stakeholders as well as the U.S. Army Corps of Engineers and EPA to improve the timeliness, certainty and effectiveness of the nontidal wetlands program and to enhance our ability to protect Virginia’s wetlands and streams. DEQ has initiated several changes to improve the clarity, consistency and timeliness of the Virginia Water Protection Permit Program. These program improvements focus on: training, clarity and availability of program guidance, more efficient review of permit applications, and better external communication. To reduce duplication of effort between state and federal agencies, in June 2007 the Corps of Engineers amended the State Programmatic General Permit previously issued to Virginia to allow the state to take the lead in permitting wetland impacts up to 1 acre and stream impacts up to 2000 linear feet resulting from development projects. This will significantly cut down on duplicate reviews of most development permits while allowing each agency to focus on enforcement of issued permits and preventing unpermitted impacts. DEQ continues to evaluate the costs and benefits of full program assumption, under which the state would be the sole permitting authority for any federal Section 404 permits.
  
  • In response to a growing need for alternative water resources, DEQ will begin implementing by January 2008 a water reclamation and reuse regulation that establishes requirements for the reclamation and reuse of wastewater that protect state waters and public health. The regulation provides for two sets of treatment standards and monitoring requirements for the reclamation of municipal wastewater, and provisions to develop treatment standards for the reclamation of industrial wastewater on a case-by-case basis. For six reuse categories (urban – unrestricted access, irrigation - unrestricted access, irrigation – restricted access, landscape impoundments, construction, and industrial), the regulation specifies the required treatment standards and allows for the approval of other reuses and associated treatment standards commensurate with the quality of the reclaimed water and its intended reuse. Additional safeguards in the form of permitting, public education and operation and maintenance plans will also be required. These regulations represent a significant step in our goal of reducing the use of potable water for non-potable uses.
  
  • Beginning January 1, 2008, DEQ will assume regulatory oversight of all land application of treated sewage sludge, commonly referred to as biosolids. This action, which moves oversight of the biosolids use regulations from the Virginia Department of Health to DEQ, was at the direction of the 2007 General Assembly. The intent was to consolidate the regulatory programs so that everyone land applying biosolids would be subject to uniform requirements, and to take advantage of the existing compliance and enforcement structure at DEQ. DEQ has established an Office of Land Application Programs within the Water Quality Division to manage the biosolids program, as well as land application of industrial sludges, septage, livestock and poultry waste, and water reclamation and reuse. The Virginia Department of Health will continue to consult with DEQ and advise the public on health issues related to biosolids applications. Additional requirements designed to further protect human health and the environment that DEQ will implement at the direction of the General Assembly are having and following nutrient management plans for all fields receiving biosolids, unannounced inspections of the land application sites, certification of persons land applying biosolids, and payment of a $7.50 fee per dry ton of biosolids land applied to help fund the biosolids regulatory functions of DEQ and the Department of Conservation and Recreation, as well as local government monitoring programs.
  
  • DEQ is working to protect important shellfish habitat areas and the sustainability of Virginia’s aquaculture industry by providing additional protection for these waters on the Eastern Shore of Virginia. This effort includes initiating a rulemaking to designate “aquaculture enhancement zones” with provisions requiring applicants to demonstrate that practicable alternatives to discharging pollutants to the listed waters have been evaluated and that the proposed discharge is the alternative that produces the least environmental impact. The rulemaking will also consider how regulations governing shellfish policy and shellfish public hearing requirements should be amended in order to consolidate water quality protection efforts for shellfish to improve the clarity and efficiency of implementation of these related activities. An advisory committee will be formed to assist in development of the proposed regulatory amendments.
  
  • The Commonwealth is better prepared to ensure that everyone has a safe and adequate drinking water supply – even during times of drought – than ever before. DEQ staff made more than 100 presentations to local government elected officials, local staff, and other local stakeholders regarding the requirements of the Local and Regional Water Supply Planning Regulations in order to build awareness and initiate the dialogue necessary for a productive planning partnership. DEQ has also conducted statewide training on data collection and plan development, and provided a forum for local feedback on issues encountered in implementation of the regulation. DEQ’s goal is to actively facilitate local solutions to regulatory compliance that meet local needs, are based on the best available information and sustain the resource to the greatest extent possible. Since FY07, DEQ has provided $800,000 in grant funding for 27 “regional” water supply plans assisting more than 140 counties, cities and towns. A dozen local or regional plans are expected to be submitted to DEQ by the end of next year.
  
  • DEQ developed a series of amendments to the Virginia Water Protection Permit (VWPP) Regulation to clarify and streamline the process for surface water withdrawal permitting. With the aid of a broad coalition of stakeholders, DEQ eliminated some long standing ambiguity relating to what withdrawals need a permit and which do not. In addition, major and minor withdrawal categories were defined to streamline the application and review process for “minor” withdrawals.
  
  • DEQ continues to implement the Ground Water Management Act of 1992 within designated ground water management areas in the Coastal Plain of Virginia. In large areas of the existing ground water management areas it is unlikely that significant additional ground water withdrawals can be authorized that will meet the technical criteria contained in the ground water withdrawal regulations. DEQ has developed a ground water withdrawal action plan to evaluate and address the difficult issues associated with ground water withdrawal in the Coastal Plain. The plan includes the development of a broad-based technical advisory committee to thoroughly evaluate the existing ground water withdrawal regulations and to consider the expansion of the ground water management area into the remainder of the Coastal Plain.
  
  • DEQ established a new office of solid waste to bring the compliance and permitting programs into one unit. The solid waste ground water program is now being implemented from the seven regional offices. This will bring DEQ closer to the permit holders and stakeholder for permitting and evaluations to clean up landfills. The solid waste regulations are undergoing a thorough evaluation and will focus on clear and concise language.
  
  • DEQ’s brownfields land renewal program has resulted in the cleanup of several contaminated sites. DEQ provides critical incentives and opportunities for business and industry to redevelop properties that are idled or underutilized at which real or perceived environmental issues complicate reuse. Incentives and reduced liabilities offered through this program can make brownfield property development a cheaper option than purchasing and building on undeveloped land. This program is helping to turn once contaminated properties back to productive use. More than $1.25 billion have been reinvested in brownfields, creating thousands of new and part-time jobs, preserving hundreds of greenfield acres, and saving hundreds of existing jobs. In addition, 275 sites have enrolled in the Voluntary Remediation Program.
  
  • DEQ is working to reduce the amount of mercury entering the environment from motor vehicles through its mercury switch program. Regulations for this program were adopted by the Waste Management Board and became effective on March 21, 2007. The primary goal is for automobile demolishers to remove mercury-containing switches from end-of-life vehicles before recycling by the steel industry. DEQ has continued its collaborative effort with the Department of Motor Vehicles, the End of Life Vehicle Solution organization, automobile recyclers, steel manufacturers, and other organizations to increase participation for this program.
  
  • DEQ completed the cleanup of 116 waste tire dumps containing 3.1 million tires between 2004 and 2006. In August 2007, the Clean Sweep Phase II Plan was approved. This phase of the program is designed to address the remaining 161 piles that are eligible for cleanup cost reimbursement from the Waste Tire Trust Fund. These piles contain an estimated 2.5 million tires. The first cleanup contract under phase II will begin in October 2007.
  
  • DEQ is working to better inform and engage citizens in environmental decision making and stewardship actions. This initiative includes the development implementation of an agency community involvement policy and education program, regional involvement plans and employee training. Methods include: open communication and improved access to information, reliance on more participatory and collaborative approaches to problem solving, and improved responsiveness to concerns identified by businesses and communities affected by DEQ’s decisions.
  
  • DEQ will enhance its community environmental education efforts and improve its ability to carry out environmental protection programs by ensuring well-trained community educators. By working with local and statewide programs to develop coordinated curricula, professional training and volunteer coordination, DEQ will improve the efficiency and effectiveness of environmental education programs and improve its ability to promote individual and community involvement.
  • DEQ and the Air Pollution Control Board worked with local stakeholders to develop voluntary plans to improve air quality in Roanoke and Winchester. These Early Action Compact agreement areas have submitted and successfully implemented their voluntary early action plans to reduce ozone pollution. As a result, the Roanoke and Winchester areas are now in compliance with the 8-hour ozone standard by wide margins. Final status reports and certifications of attainment status are due in December 2007, and it is expected that the EPA will officially designate these areas as attainment by April 2008.
  • DEQ is working statewide to improve air quality, as well as the process for collecting and reporting information about air quality. Many initiatives are integrated into this effort, including: the issuance of air quality forecasts that include information on particulate levels in the Richmond, Roanoke and Hampton Roads areas; support of the Shenandoah Valley Air Quality Initiative to work with citizens, elected officials, educators and regulators to integrate economic and comprehensive planning with ecological considerations; promotion of the Clean Air Champions campaign to educate Virginians on the role that vehicle maintenance plays in reducing air pollution; and the establishment of new monitoring stations to collect data in additional locations.
  
  • DEQ has worked to recognize those facilities that have strong environmental compliance records and are committed to reducing their environmental impacts and to encourage others to take voluntary steps to improve Virginia’s environment. The Environmental Excellence Program now offers technical assistance, public recognition, reduced fees and meaningful regulatory flexibility for those facilities that meet these stringent performance standards and make environmental protection a top priority. In early 2007, DEQ received a $225,000 state innovations grant from EPA to better integrate VEEP into the agency’s policies, procedures and day-to-day activities. Specific tasks involved in the two-year project will include staff training, revisions to agency policies, procedures and data management systems, increased engagement of external stakeholders, and a forum on private sector financial incentives.
  
  • DEQ is the lead agency for implementation of enterprise content management in the Commonwealth. DEQ – along with representatives from VITA, the Library of Virginia, Virginia Department of Transportation, Department of Juvenile Justice, Department of Social Services, and Department of Alcoholic Beverage Control – evaluated proposals and selected IBM Filenet as the ECM for the Commonwealth in 2007. The selection of a common ECM platform for the Commonwealth and the formation of a Commonwealth “best management practices” forum available for all agencies will help achieve efficiencies in the Commonwealth. Following DEQ’s implementation, this forum will help streamline other agency’s implementation by reduced analysis and use of repeated practices and code.
  
  • As part of planning for workforce development, DEQ has developed and implemented an agency “career path” program. The agency identified that the primary business driver for this was the need to recruit, reward and retain qualified professionals within the agency. It was developed by the agency as a key strategy for meeting its goals relating to workforce development and retention. The primary component of this program is the development of competency levels for staff positions (e.g., environmental specialist II) in the disciplines of administration, science/engineering knowledge, environmental laws and regulations, practical applications, and interpersonal skills/communication. Staff are then mapped to the appropriate level based on demonstrated competencies. Mapping evaluations are done annually, and individuals who have upward movement based on increased competencies receive a salary increase. Since the state agencies do not receive money for “pay practice” salary increases, DEQ had to develop a salary methodology to sustain the career path program. This has been accomplished by filling vacant positions at lower competency and salaries, thereby retaining salary savings for existing staff salary increases. The next step of this program will be to analyze the number of staff in senior and expert competencies. Seasoned staff should be able to perform at a higher productivity level, thus possibly decreasing the number of staff required in a given region or program. The staff savings would then be reassigned to critical need programs or distributed as policy allows as salary increases.
  
  • DEQ is working to deploy technologies, polices and procedures to support telecommuting in order to: reduce costs associated with office space; increase job satisfaction and improve staff retention and recruiting; and reduce automobile emissions, resulting in cleaner air for the Commonwealth.
  
  • DEQ is developing an open-source website content management system that will enable significantly greater flexibility in designing, maintaining and updating the agency’s external website. The open-source application is provided at no cost, and the only expense for the agency is staff time for existing FTEs to implement the application to the agency’s specifications. When fully implemented by the end of 2007, the content management system will automate most website development functions and enable designated staff to make simple text-based changes to update and enhance the website. In addition, it will be possible to accomplish content and design changes to the website in hours, as opposed to months with the existing system.
• Summary of Virginia's Ranking
  Based on 2002 Census Bureau statistics, Governing State & Local Sourcebook 2005 reports that Virginia ranks 37th among the 50 states in environmental spending per capita. The regulatory responsibilities are nevertheless significant, as Virginia’s 2005 reported toxic chemical releases ranked 20th among states, according to the public data release from EPA. For the period 2003-2005 the Northern Virginia-DC-Maryland region is ranked 11th worst in the nation for ozone. According to the Congressional Research Service report 2007 update, Virginia is ranked second in the amount of municipal solid waste imported, among the 41 states listed.
  
  EPA has compiled data regarding leaks from regulated petroleum underground storage tanks. The national case closure rate (site cleanup is complete and the case has been closed) is 76 percent of the reported leaks. Virginia ranks seventh in the nation with a 94 percent case closure rate. Only one state with as many site cleanups as Virginia had a higher rank.
  
  DEQ and individual staff members have received numerous recognitions for initiative and leadership.
  
  • EPA presented DEQ staff with a Resource Conservation and Recovery Act Corrective Action 2007 Notable Achievement Award. The DEQ staff, along with the other team members from EPA Region 3, received the award for their efforts related to the cleanup at Fort Belvoir. To meet the schedule developed by the Army, the team devised several innovative approaches to expedite site characterization and document review.
  
  • DEQ, along with the Delaware Department of Natural Resources and Environmental Control and EPA Region 3, received an EPA 2007 Notable Achievement Award. The Leaking Underground Storage Tank Cleanup Revitalization Team Award was given for work to develop the Region 3 LUST Program Technical Conference in 2006. EPA Region 3 believes that this conference contributed to Region 3’s ability to accomplish 1,565 cleanups completed in FY’06, which allowed the region to maintain the lowest backlog in the nation (17 percent).
  
  • DEQ and the U.S. Geological Survey jointly received the 2006 Dave Aronson Report of the Year Award from the USGS Northeast Region Water Resources Division. The award was given for the production of USGS Professional Paper “Virginia Coastal Plain Hydrogeologic Framework”. The Aronson Award is presented annually in the Northeastern Region for the report that best exemplifies the qualities of timeliness, scientific content, organization, and clarity of expression to better understand ground water occurrence in the Virginia Coastal Plain.
  
  • DEQ’s Office of Pollution Prevention was recognized for its efforts in partnering with the healthcare industry to reduce solid waste and toxic chemicals in 2005, 2006 and 2007 with “Champion for Change” Awards by the national EPA/industry partnership Hospitals for a Healthy Environment.
  
  • The Director of DEQ’s Office of Pollution Prevention was recognized in 2005 by the National Pollution Prevention Roundtable, which consists of state pollution prevention programs, as the Volunteer of the Year for her six years of service on the Board of Directors.
• Summary of Customer Trends and Coverage
  Environmental concerns continue to be a large part of everyday life for Virginia’s citizens. A number of observable trends are apparent.
  
  Air protection:
  
  Stricter federal regulations and standards have been imposed for air pollution control. As a result, DEQ’s efforts to monitor air quality and ensure compliance with regulations become more challenging. Compliance also becomes more difficult for the regulated community.
  
  Water protection:
  
  An ever-increasing demand for useable water for industrial, recreational and residential use, paired with a growing population, continues to strain the available water supply. As a result, the need for water supply planning, as well as treatment of wastewater and pollution control, continues to grow.
  
  In addition, the health of the Chesapeake Bay, its tributaries and Virginia’s other rivers, streams and lakes is becoming increasingly critical. Pollution discharged into the state’s waterways must be reduced and limited.
  
  Land protection:
  
  Recycling is becoming increasingly important to conserve Virginia’s land resources. DEQ is focusing more on the waste management hierarchy, which begins with the most preferred method – source reduction – and moves on to reuse, recycling, resource recovery, incineration, and landfilling. In Virginia, the method of waste management is determined by the locality. Proposed new landfills are a source of controversy for county citizens and environmental groups.

• Summary of Future Direction and Expectations
  Air protection:
  
  Virginia has made significant progress improving air quality in the past several years. Ozone levels in the state have declines to the point that all but one of the five 8-hour nonattainment areas have come in compliance and been redesignated to attainment in the past two years. For the last remaining nonattainment area in Northern Virginia, an air quality improvement plan has been developed and submitted to EPA that will bring the area into compliance by 2009. The Northern Virginia area, along with the rest of Virginia, is now also monitoring attainment of the fine particulate matter standards. A plan is currently being developed to continue this improvement and reduce fine particulate concentrations. Another plan is currently under development improve visibility in Virginia that will exceed federal progress improvement goals by 2018.
  
  These air quality gains will need to be maintained as new, more stringent federal air quality standards are on the way. Better air quality means Virginians will have a cleaner environment, improved opportunities for economic development and a healthier way of life.
  
  
  Water protection:
  
  Despite the positive steps Virginia has taken to develop regulations for the reduction of nutrient pollution in the Chesapeake Bay and its rivers, there remains a long way to go before the Commonwealth’s goals can be met. Though nitrogen discharges have been reduced by more than 2 million pounds in the past two years, we will need an additional reduction of more than 20 million pounds per year by 2010. In addition, there are areas in the state where rivers and streams do not support aquatic life, is not safe for swimming, or otherwise fails to meet standards for water quality. Working to improve water quality in these areas will require reductions from wastewater treatment plants, businesses, agricultural operations, urban areas and other sources.
  
  DEQ is on schedule with the development of Total Maximum Daily Loads. However, as the number of TMDLs steadily increases, the demands on the water quality monitoring program are also increasing. In addition, the considerable investment already made to develop TMDLs needs to be protected by ensuring follow-up with the preparation of TMDL implementation plans, on-the-ground implementation, and monitoring their beneficial effects on water quality.
  
  Land protection:
  
  With the increasing volumes of solid waste disposed of in the Commonwealth, Virginia will need to focus more attention on reducing the volume of waste managed and providing adequate oversight and monitoring for waste management facilities, especially abandoned landfills and unpermitted sites.
  
  DEQ is a team member of a national group of state environmental agencies and EPA developing a vision to move beyond the concept of waste to a much more integrated approach oriented around wise use of materials.
  
  Persistent pollutants:
  
  As DEQ has studied Virginia’s natural resources to see what condition they are in, we have found contamination from chemicals like mercury and PCBs across the Commonwealth. DEQ is committed to working with numerous other state and federal agencies to identify the sources of the contamination and working to reduce exposure in the future.
  
  Technology:
  
  The demands for increased environmental data and more efficient means to exchange data continue to grow. DEQ seeks to build on the solid technical infrastructure that was designed to support the dynamic nature of environmental regulation. To this end, DEQ has made progress toward the following automated systems:
  
  Document Management –DEQ will begin implementation of Filenet ECM software in 2007 with the plan to include all core agency programs in the system by 2010. The business drivers that support the investment in this technology for DEQ include:
  • Increased efficiency of staff by significantly reducing the time necessary to copy, reproduce and locate paper documents.
  • Decreased time required for permit generation and increased number of inspections performed annually.
  • Utilizing workflow to enable permit applications to be tracked by the system and help users and managers better prioritize efforts.
  • Increased efficiency of staff by allowing the utilization of forms and functionality to scan data fields into central databases, reducing data entry by staff.
  • Providing a foundation for continuity of operations and telecommuting plans.
  • Allowing the agency to quickly respond to FOIA requests, and provide consistent responses to any inquiries.
  • Allowing the agency to increase the ease with which citizens can access documents.
  • Reduced legal liability.
  
  CEDS Reporting –DEQ has taken first steps toward more efficient retrieval of data from its Comprehensive Environmental Data System. The agency has completed a needs assessment and is currently engaged in a detailed data analysis stage, with a goal of eventually deploying business intelligence technology. The business drivers that support the investment in this technology for DEQ include:
  • Increased efficiency of staff by significantly reducing the time necessary to compile and analyze data.
  • Allowing for better agency performance management due to easy retrieval and analysis of data.
  • Allowing the agency to quickly respond to FOIA requests, and provide consistent responses to any inquiries
  
  As DEQ deploys technologies such as document management and CEDS reporting, the agency is laying the foundation for future initiatives that will benefit citizens, the regulated community and other government agencies. Initiatives that DEQ plans to investigate in the future include:
  
  • Web-based permit application process for the regulated community.
  • Additional web-based reporting systems for the regulated community.
  • Mobilization of the DEQ inspection workforce, with tools to perform multi-media inspections and electronic onsite data capture.
  • Mobilization of the DEQ water quality assessment workforce, with tools to perform onsite data capture and automatic global positioning.
  • Mobilization of DEQ “emergency first responders” with tools to display GIS visuals and perform onsite data capture and automatic global positioning.
  • Sophisticated environmental data modeling and forecasting tools.
  • Support for homeland security through increased data exchanges with government agencies, integration of GIS and CEDS, and deployment of tabletop and mobile technologies.
• Summary of Potential Impediments to Achievement
  Workforce retention:
  
  DEQ is facing increasing competition from the private sector and from local and federal agencies as it strives to hire and retain effective, highly skilled employees. In addition, 25 percent of the workforce is eligible for retirement in the next five years. The time spent recruiting and training new employees detracts from the agency’s ability to fulfill other obligations. DEQ has strategic initiatives under way to help address workforce recruiting and retention issues by offering effective training, recognition and career path development opportunities.
  
  “Complexity” is difficult to explain:
  
  The regulatory, legal, technical and management responsibilities of DEQ are complex and not easily understood by the general public. These activities require years of training and expertise for DEQ staff to accomplish, and by their nature precision and accuracy are essential. For example, fields such as fish tissue analysis, ambient air and water quality analysis, ground water and soil analysis, data submission and analysis all require extensive proficiency to perform. This means it often is difficult for DEQ staff to explain to concerned stakeholders and the general public the significance of the agency's environmental protection efforts. DEQ's challenge is to present highly specialized information in a way that is meaningful and easily understood by the public, to enhance their ability to determine what is useful to them and to participate in environmental decision making. DEQ continues to develop staff training programs that enable technical staff to explain their activities in lay language and to focus on relaying the most important information that meets public needs.
  
  Communication challenges:
  
  In addition to the need to explain complex information, DEQ faces other communication challenges. DEQ collects, analyzes and maintains a vast array of environmental data. As information technologies advance, more efficient means of relaying this information to the public are evolving. DEQ is relying on enhanced database management capabilities, coupled with implementation of state-of-the-art Internet accessibility standards, to make environmental data easily available through the agency website. Other communication challenges include keeping communities informed of significant environmental activities of interest to them; coordinating the flow of agency policy, technical and regulatory information to the news media at the local, state and national levels; and ensuring that the actions of DEQ's central office and seven regional offices are performed and explained to the public on a consistent basis statewide. DEQ communication and IT staff work with program staff throughout the agency to meet these challenges.
  
  Capacity for partnerships:
  
  DEQ relies heavily on the assistance and guidance from the agency’s many stakeholders to help solve the complicated issues of environmental protection. For this to be productive, the agency must be able to provide access to environmental data, facilitate collaborative approaches to problem solving, and foster an environment where diverse stakeholders will work together to find solutions. Our ability to meet these needs is limited by the need to improve understanding of environmental protection, the vast amount of information that may be of interest to the different stakeholders, and the information management technology available so that we can provide information to the facilities we regulate and the public in the most efficient manner.
  
  Funding and technology:
  
  Other factors affecting services include limited funding for program administration, education and training of staff and the regulated community, and increasing development pressures resulting in increasing work load. Most of the environmental programs have relied on federal funding for a significant portion of support. Funding has not kept up with cost increases, and future federal funding is even more uncertain. DEQ also faces increasing demands in keeping its workforce knowledgeable and familiar with new technology being introduced by business and industry, and subject to regulation.

• Description of the Agency's Products and/or Services:
  [Nothing entered]
• Factors Impacting Agency Products and/or Services:
  [Nothing entered]
• Anticipated Changes in Products or Services:
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• Financial Overview:
  DEQ funding comes from several sources, including federal funds (21%of FY2006 appropriations), general funds (47%of FY2006 appropriations), and other nongeneral fund revenues (32%). The nongeneral fund revenues include: enterprise funds for air permit fees; trust funds, including the Virginia Petroleum Storage Tank Fund; and numerous dedicated special revenue funds. More than half of the agency resources are committed to financial assistance activities.
• Financial Breakdown:

  	FY 2009			FY 2010
  	General Fund	Nongeneral Fund		General Fund	Nongeneral Fund
  Base Budget	$45,916,956	$177,659,797		$42,966,956	$176,909,797
  Change To Base	$0	$0		$0	$0
  Agency Total	$45,916,956	$177,659,797		$42,966,956	$176,909,797

  This financial summary is computed from information entered in the service area plans.

• Overview
  As of September 1, 2007, the Department of Environmental Quality has an authorized
  FTE level of 957. Approximately 350 employees work in DEQ’s central office
  located at 629 East Main Street in Richmond. The remaining employees work in
  seven regional offices in Roanoke, Richmond, Abingdon, Harrisonburg,
  Woodbridge, Virginia Beach and Lynchburg and satellite offices in
  Fredericksburg and Charlottesville. Of the 957 positions, approximately 13%
  positions are classified as Management ; 72% positions are classified in
  technical roles including Environmental Specialist I and II and the remaining
  15% are in policy, planning, outreach and administrative roles. DEQ faces
  workforce challenges related to workforce recruitment and retention due to an
  increasing number of employee’s who are eligible to retire and the loss of
  staff to the federal and local governments and private industry firms that
  offer salary ranges much greater than DEQ can offer. Through the strategic
  planning process, DEQ has developed strategic objectives for workforce
  development to address agency recruitment and retention.
• Human Resource Levels

  Effective Date	9/1/2007
  Total Authorized Position level	957
  Vacant Positions	-116
  Current Employment Level	841.0
  Non-Classified (Filled)	1
  Full-Time Classified (Filled)	840		breakout of Current Employment Level
  Part-Time Classified (Filled)	0
  Faculty (Filled)	0
  Wage	71
  Contract Employees	12
  Total Human Resource Level	924.0		= Current Employment Level + Wage and Contract Employees

• Factors Impacting HR
  DEQ’s balanced approach to strategic planning identifies “Employees” as a Key Performance Area with focused efforts towards developing an outcome oriented workforce and culture. Agency efforts in this area are designed to attract and retain highly qualified staff and to properly prepare the agency’s future leaders. One objective identified in the performance area is to fully implement an organization development program. DEQ seeks to continually enhance our program and has recently developed these strategies:
  
  Implementing a workforce development program:
  
  DEQ developed and implemented a Career Path Program for approximately 700 positions. This initiative was to address the Agency’s business drivers:
  
  • Recruitment/retention
  • Increase agency flexibility from using only the in-band/reallocation process to a career development process that is more open, public, and formal system of rewards and recognition
  • Increase flexibility of DEQ workforce (increase multimedia knowledge and approach, increase technical knowledge and practical application, increase cross training and cross work across state)
  • Provides recognition options of both financial and non-financial
  • Tied to Strategic Plan 2010 and the Permit Efficiency Study
  
  We developed the number of levels within a position and created a Career Path Criteria template. In this model there are two career path levels within the Environmental Specialist I positions (Entry and Senior) and three career path levels within the Environmental Specialist II positions (Entry, Senior and Senior II).
  
  In order to measure employees on outcomes and to set performance based criteria on each level, we also developed the Knowledge, Skills and Abilities for each position mapped to five disciplines: Administration; Science/Engineering Knowledge; Environmental Laws & Regulations; Practical Applications; and Interpersonal Skills/ Communication.
  
  Phase I of Career Path began with the Technical positions in Permit, Inspections and Monitoring and then the following year all other areas including administrative and support positions were mapped. Each year the employee meets with their supervisor to review the employee’s competencies and it is determined if the employee moves to a higher level within their career group. If an employee moves to a higher level, DEQ has been able to reward the employee with a salary increase. We hope to continue this process each performance cycle.
  
  DEQ is faced with an aging workforce that includes190 employees that will be eligible to retire (21%) within the next five years. The median age of the DEQ workforce is 47 and median number of years of service is 11. Through our career path approach we will be able to identify future supervisors and allow an avenue for employees to progress in their technical career and enable the Agency to retain staff with the knowledge and skills necessary to meet agency commitments. DEQ’s career path program will also help the Agency to recruit for Knowledge Skills and Ability (KSA) gaps within a designated program. In addition to our career path program, we have implemented a job-partnering program that promotes mentoring and cross-training agency-wide and utilize the Commonwealth’s pay practice tools as applicable.
  
  Continued training initiatives:
  
  DEQ is committed to provide quality, timely and cost effective training opportunities for its employees. Training includes technical skills,
  leadership, administrative compliance, human resources, professional development and safety and software applications. DEQ has formed a Training Coordination Committee whose role is to work with the Training Office to identify necessary training to support the agency’s career path initiative.
  
  Enhancing reward and recognition effort:
  
  We have expanded our recognition program to recognize and reward extra efforts from our valued employees on a quarterly basis as well as our instant awards and DEQ’s annual awards.
  
  Revision of EWPs to promote strategic results:
  
  We continue to incorporate strategic results into our EWPs, which enables management to measure an employee’s performance throughout the performance cycle. We also added a fourth rating of “strong contributor” to our performance evaluation process which resulted in over 500 employees being rated at the strong contributor level and 122 as extraordinary. We were able to recognize the extraordinary contributors with a one-time bonus for performance. We hope to continue this practice, budget permitting.
  
  Enhanced telecommuting program/alternative work schedule:
  
  DEQ has implemented a telecommuting program and we have been revising and modifying this program to encourage participation. We have been working with IT to ensure computer technology enables our employees to have a “virtual” office outside the workplace and at the same time become more efficient and ultimately seek a cost savings on office space. We currently have 70 employees in this program as well as over 225 employees in some type of an alternative work schedule.
• Anticipated HR Changes
  Over the next five years if the employees who are eligible to retire decide to do so, DEQ will need to replace 15% of the workforce and 10% percent of the existing management positions. The average turnover rate for State government is 11.87% compared to DEQ’s turnover rate of 8.3 This indicates that DEQ’s organizational development strategies to address on-going turnover challenges may be working. DEQ will strive to continue these efforts and identify new ways of attracting and retaining our highly motivated and skilled workforce.

• Narrative overview of the current state of IT in the agency:
  DEQ is an information-driven organization. The dynamic nature of environmental regulation requires ever increasing environmental data for analysis and decision making, and thus requires a continued effort towards more efficient methods for capturing, storing, protecting and exchanging data. To this end DEQ has made progress with several technology-based initiatives:
  
  • Software Upgrades – DEQ has completed upgrades of all of its environmental data bases and applications, in order to ensure that the software is current, supportable and includes the latest security patches.
  
  • Infrastructure Upgrades – DEQ is an active participant in the VITA and Northrop Grumman Partnership’s effort to transform the state’s IT infrastructure. DEQ servers have been upgraded and relocated to the new VITA Data Center in Chesterfield and DEQ is currently working with the Partnership towards transformation of our network and desktop environment. DEQ made a decision to be one of the first agencies to participate in the transformation in order to be positioned for the systems security, disaster recovery and cost-effective technologies offered by the Partnership.
  
  • Node – DEQ has deployed a new Node system, which provides for automated, electronic exchanges of consistently formatted environmental data between DEQ and EPA.
  
  • EDMR – DEQ deployed an Electronic Discharge Monitoring Report (eDMR) system for VPDES permit holders
  • allows the regulated community to file electronic reports with DEQ via the web
  • improves effectiveness of DEQ staff and the regulated community by providing faster response for data analyses, compliance assessment, and decision-making.
  
  • SWIA – DEQ deployed a Solid Waste Information and Assessment (SWIA) system
  • allows the regulated community to file electronic reports with DEQ via the web
  • improves effectiveness of DEQ staff and the regulated community by providing faster response for data analyses, compliance assessment, and decision-making.
  
  • Document Management / Enterprise Content Management (ECM) – DEQ will begin implementation of Filenet ECM software in 2007 with the plan to include all core agency programs in the system by 2010. The business drivers that support the investment in this technology for DEQ include:
  • increase efficiency of staff by significantly reducing the time necessary to copy, reproduce, and locate paper documents
  • decrease time required for permit generation and increase the number of inspections performed annually
  • electronic workflow process to enable permit applications to be tracked by the system and help users and managers better prioritize efforts
  • increase efficiency of staff by allowing the utilization of forms and functionality that will allow data fields to be scanned into its central databases reducing data entry by staff
  • provide a foundation for a Continuity of Operations and telecommuting plans
  • allow the agency to quickly respond to FOIA requests, and provide consistent responses to any inquiries
  • allow the agency to increase the ease in which citizens can access documents
  • reduce legal liability
  
  • CEDS Reporting –.DEQ has taken first steps towards more efficient retrieval of data from its environmental system of record, CEDS. The agency has completed a needs assessment and is currently engaged in a detailed data analysis stage, with a goal of eventually deploying Business Intelligence technology and data warehouses. The business drivers that support the investment in this technology for DEQ include:
  • increase efficiency of staff by significantly reducing the time necessary to compile and analyze data
  • allow the agency to quickly respond to FOIA requests, and provide consistent responses to any inquiries
  • allow the agency to increase the ease in which citizens can access documents
  
  • Geographic Information Systems (GIS) –.DEQ is working to upgrade the agency’s overall GIS environment, including hardware, applications and databases. The business drivers that support the investment in this technology for DEQ include:
  • increase efficiency of staff by significantly reducing paper-based tracking methods
  • increase web-based sharing of data with citizens and regulated community
  
  • Telecommuting – DEQ is working to deploy technologies, polices and procedures to support telecommuting in order to:
  • reduce costs associated with office space
  • increase job satisfaction and improve staff retention and recruiting
  • reduce automobile emissions, resulting in cleaner air for the Commonwealth
  
  As DEQ deploys technologies such as Document Management, Business Intelligence and GIS, the agency is laying the foundation for future initiatives that will benefit citizens, the regulated community and other government agencies. Initiatives that DEQ plans to investigate in the future include:
  
  • web-based permit application process for the regulated community
  • additional web-based reporting systems for the regulated community
  • mobilization of the DEQ inspection workforce, with tools to perform multi-media inspections and electronic on-site data capture
  • mobilization of the DEQ water quality assessment workforce, with tools to perform on-site data capture and automatic Global Positioning
  • mobilization of DEQ “emergency first responders” with tools to display GIS visuals and perform on-site data capture and automatic Global Positioning
  • sophisticated environmental data modeling and forecasting tools
  • support for homeland security through increased data exchanges with government agencies, integration of GIS and CEDS, and deployment of tabletop and mobile technologies
• Narrative description of the factors impacting agency IT:
  Funding is the most critical component of the successful IT enhancements. Many projects including DEQ's Enterprise Content Management System carry long term cost benefits, but require one time funding in one fiscal year.
  
  Changes driven by VITA transformation activities may change DEQ's ability to serve external agency and internal information technology customers.
  
  EPA is replacing many data legacy systems with an integrated compliance Information System (ICIS). ICIS has more data requirements than the legacy systems and will require DEQ to update current business practices and CEDS to accommodate the additional data requirements.
  
  DEQ is part of the Commonwealth's implementation of the Statewide Agency Radio System (STARS).
• Describe any anticipated or desired changes to agency IT:
  DEQ's IT infrastructure will need to accommodate the planned Telecommuting initiative that supports the agency Workforce Development plan. This includes secure access to DEQ's applications and data bases.
  
  The anticipated changes associated with the demands for increased amounts and accessibility of environmental data are addressed in the agency's IT strategic plan and summarized in the IT current status section.
• IT Current Services:

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Projected FY2010 VITA Service Fees	$0	$0	$0	$0
  Changes (+/-) to VITA Infrastructure	$0	$0	$0	$0
  Estimated VITA Infrastruture	$0	$0	$0	$0
  Specialized Infrastructure	$0	$0	$0	$0
  Agency IT Staff	$0	$0	$0	$0
  Non-agency IT Staff	$0	$0	$0	$0
  Other Application Costs	$891,620	$494,000	$891,620	$494,000
  Agency IT Current Services	$891,620	$494,000	$891,620	$494,000

  Comments:
  [Nothing entered]
• Proposed IT Investments

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Major IT Projects	$0	$501,513	$0	$354,013
  Non-major IT Projects From $100,000 - $1 Milliona Total Cost	$0	$0	$0	$0
  Non-major IT Projects Below $100,000 Total Cost	$0	$0	$0	$0
  Major IT Procurements - Stand-alone	$0	$0	$0	$0
  Non-major IT Procurements - Stand-alone	$0	$0	$0	$0
  Total Proposed IT Investments	$0	$501,513	$0	$354,013

• Projected Total IT Budget

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Agency IT Current Services	$891,620	$494,000	$891,620	$494,000
  Total Proposed IT Investments	$0	$501,513	$0	$354,013
  Agency Projected Total IT Budget	$891,620	$995,513	$891,620	$848,013

• Current State of Capital Investments:
  [Nothing entered]
• Factors Impacting Capital Investments:
  [Nothing entered]
• Capital Investments Alignment:
  [Nothing entered]

This agency goal is aimed toward the same outcomes identified in Virginia’s long-term objective to be a national leader in the preservation and enhancement of our economy. Meeting or exceeding environmental standards will enable Virginia to compete for new business and industrial opportunities. Protection of our environmental resources will enable those resources to be utilized for the best economic benefit. Because withholding of federal highway trust funds can be a sanction imposed for nonattainment of air quality standards, this agency goal also is aligned with the long-term objective to ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life. Finally, this agency goal most directly relates to the long-term objective to protect, conserve and wisely develop our natural, historical and cultural resources.

• Be a national leader in the preservation and enhancement of our economy.
• Protect, conserve and wisely develop our natural, historical and cultural resources.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

DEQ recognizes the value of involving people in matters relating to their environment. Knowledge and awareness, enhanced through education and public outreach, will promote sound government and decision-making. This agency goal thus is directly aligned with Virginia’s long-term objectives to elevate the levels of educational preparedness and attainment of our citizens, to engage and inform citizens to ensure we serve their interests, and to inspire and support Virginians toward healthy lives and strong and resilient families.

• Elevate the levels of educational preparedness and attainment of our citizens.
• Engage and inform citizens to ensure we serve their interests.
• Inspire and support Virginians toward healthy lives and strong and resilient families.

This agency goal shares the same focus with Virginia’s long-term objective to be recognized as the best-managed state in the nation. In addition, efficient use of our resources will enable DEQ to optimally protect, conserve and wisely develop our natural, historical and cultural resources.

• Be recognized as the best-managed state in the nation.
• Protect, conserve and wisely develop our natural, historical and cultural resources.

This agency goal shares the same focus with Virginia’s long-term objective to be recognized as the best-managed state in the nation. In addition, an engaged and motivated workforce will enhance DEQ’s ability to protect, conserve and wisely develop our natural, historical and cultural resources.

• Be recognized as the best-managed state in the nation.
• Protect, conserve and wisely develop our natural, historical and cultural resources.

This goal ensures compliance with federal and state regulations, polices and procedures for Commonwealth preparedness, as well as guidelines promulgated by the Assistant to the Governor for Commonwealth Preparedness, in collaboration with the Governor’s Cabinet, the Commonwealth Preparedness Working Group, the Department of Planning and Budget and the Council on Virginia’s Future. The goal supports achievement of the Commonwealth’s statewide goal of protecting the public's safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

• We will be prepared to act in the interest of the citizens of the Commonwealth and its infrastructure during emergency situations by actively planning and training both as an agency and as individuals.
  Objective Strategies

  • The agency Emergency Coordination Officer will stay in continuous communication with the Office of Commonwealth Preparedness and the Virginia Department of Emergency Management.

  Objective Measures

  • We will assess our agency’s Continuity of Operations Plan (COOP) and determine an assessment score that reflects the percentage of 24 COOP requirements that our agency has completed. Our aim is to achieve a min.of 75% compliance for our first assessment.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Measure Baseline Value:

    Date:

    Measure Baseline Description: 2007 COOP Assessment Results (% out of 100)

    Measure Target Value:

    Date:

    Measure Target Description: Minimum of 75% or, if at 75%, increase the average by 5% each year

    Data Source and Calculation: The COOP Assessment Review is a 24-component assessment tool that helps measure the viability of a COOP Plan. Assessment conducted in coordination with the Virginia Department of Emergency Management.

• Factors Impacting the Products and/or Services:
  [Nothing entered]
• Anticipated Changes to the Products and/or Services
  Changes will include less operational requirements and more remediation efforts, as companies decrease on-site management of hazardous waste and increase efforts to clean up past releases. Waste minimization and pollution prevention efforts by Virginia business are resulting in fewer generators of hazardous waste. The number of solid waste facilities is expected to increase, as potential sites are identified and addressed. DEQ has actively supported and encouraged these efforts.
• Listing of Products and/or Services
  • DEQ provides a service via the review and approval of the permit applications and corrective action plans developed to cleanup waste releases.
  • DEQ’s product is the waste permit, including operational requirements, closure plans, and corrective action plans.

• Timely processing of accurate, effective, and defensible permits that are environmentally protective.
  Objective Strategies
  • Amend permits with closure plans, using the Old Unlined Landfill Closure schedule.
  • Implement the Hazardous Waste Corrective Action workplan.
  Objective Measures
  • Number of old, unlined permitted landfills closed
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    7

    Date:

    6/30/2005

    Measure Baseline Description: Number (FY 2005)

    Measure Target Value:

    12

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: The number of facilities listed on DEQ's Old Unlined Landfill spreadsheet is compared to the baseline (FY 2005).

  • Number of sites where human exposures to hazardous waste releases are determined to be under control
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Federal Fiscal Year

    Measure Baseline Value:

    50

    Date:

    9/30/2005

    Measure Baseline Description: Number (Federal Fiscal Year 2005)

    Measure Target Value:

    59

    Date:

    9/30/2010

    Measure Target Description: Number (Federal Fiscal Year 2010)

    Data Source and Calculation: Cumulative total of sites as reported in the EPA hazardous waste database (RCRAInfo) for each fiscal year is compared to the baseline (FFY 2005).

• Factors Impacting the Products and/or Services:
  A steady increase in demand for both letters and certificates is expected.
• Anticipated Changes to the Products and/or Services
  Waste minimization and pollution prevention efforts by Virginia businesses are expected to result in fewer generators of hazardous waste.
• Listing of Products and/or Services
  • The service is the review of facility operations and data. The product is the waste inspection report, indicating whether the facility is in compliance with requirements. In addition to the report, if the facility is non-compliant, the product is a warning letter or notice of violation. The service is the review and approval of the eligibility application and remediation plans developed to cleanup the sites. The products are letters acknowledging owners are protected from environmental liability and certificates of satisfactory completion to owners who cleanup their property.

• Provide certain, consistent, timely compliance and enforcement.
  Objective Strategies
  • Implement site specific recommendations.
  Objective Measures
  • Number of evaluations of unregulated waste disposal sites
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    0

    Date:

    6/30/2005

    Measure Baseline Description: Number (FY 2005)

    Measure Target Value:

    14

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: The Old Waste Disposal spreadsheet is obtained, and the number of facilities is noted and compared to the baseline (FY 2005).

• Clean contaminated sites
  Objective Strategies
  • DEQ facilitates the cleanup of contaminated property.
  Objective Measures
  • Number of acres of land certified complete through the Voluntary Remediation Program
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Calendar Year

    Measure Baseline Value:

    1979

    Date:

    12/31/2004

    Measure Baseline Description: Number (CY 2004)

    Measure Target Value:

    2579

    Date:

    12/31/2010

    Measure Target Description: Number (CY 2010)

    Data Source and Calculation: The cumulative totals are obtained from the Voluntary Remediation Program database maintained in the office, and compared to the baseline (calendar year 2004).

• Factors Impacting the Products and/or Services:
  Implementation of 2005 legislation which codified the Virginia Environmental Excellence Program is expected to increase the number of participants in the Environmental Excellence Program. The expected promulgation of amendments to the Waste Management Board’s Regulations for the Development of Solid Waste Management Plans may alter the methodology and applicability of the calculation for the mandatory recycling rate localities must meet.
• Anticipated Changes to the Products and/or Services
  Waste minimization and pollution prevention efforts by Virginia business are resulting in fewer generators of hazardous waste. DEQ has actively supported and encouraged these efforts.
• Listing of Products and/or Services
  • Services: 1. Information to citizens, the media and other organizations through correspondence, media releases, the agency web-site and other venues 2. Technical Assistance to agencies, grantees and other customers (e.g. coordinating meetings, providing information, conducting conferences, initiating new programs) 3. Financial Assistance to grantees (e.g. funding positions, supplies, travel, etc) 4. Training and work-shops to support teachers, local governments and community organizations
  • Products: 1. Educational products: magazine, brochures, website, exhibits 2. Research products: reports, data, maps, interactive mapping sites & other online resources, management tools

• Increase education, outreach and participatory opportunities
  Objective Description
  These outreach activities provide for a better informed public that will improve environmental protection decisions and promote cleaner water, improved air quality, and protection of our land resources.
  Objective Strategies
  • Provide outreach efforts and support to community organizations, regional open houses, and partnerships with environmental education organizations.
  Objective Measures
  • Number of Virginia Naturally partners
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Calendar Year

    Measure Baseline Value:

    370

    Date:

    12/31/2004

    Measure Baseline Description: Number (CY 2004)

    Measure Target Value:

    1200

    Date:

    12/31/2010

    Measure Target Description: Number (CY 2010)

    Data Source and Calculation: Number of partners are determined from the on-line DEQ database, and compared to the baseline (calendar year 2004).

• Factors Impacting the Products and/or Services:
  [Nothing entered]
• Anticipated Changes to the Products and/or Services
  Planning – Localities and regional planning units are in the process of updating their solid waste management plans.
• Listing of Products and/or Services
  • Policy – Develops overall agency waste management policies by working with agency stakeholders and with executive and legislative branch officials. This work results in legislative and programmatic initiatives to promote waste management goals.
  • Planning – Develops waste management program planning documents and information and reviews local solid waste management plans.
  • Regulatory Development – Develops regulations needed to implement and enforce waste management policies and plans.

• Provide proactive policy, comprehensive planning, and effective program development
  Objective Description
  Increase solid waste recycling rates.
  Objective Strategies
  • Increase solid waste recycling with better planning.
  • Work with planning units to improve solid waste management plans and increase their recycling rates.
  Objective Measures
  • Percentage of regional and local solid waste management planning units meeting the recycling rate mandate.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Calendar Year

    Measure Baseline Value:

    48

    Date:

    12/31/2004

    Measure Baseline Description: % (CY 2004)

    Measure Target Value:

    90

    Date:

    12/31/2010

    Measure Target Description: % (CY 2010)

    Data Source and Calculation: The Recycling Rate Reports obtained from localities are used to determine the percentage of the 74 local solid waste planning units established in accordance with Section 10.1-1411 of the Virginia Waste Management Act, which achieve the recommended recycling rate. This is compared to the baseline (calendar year 2004).

• Factors Impacting the Products and/or Services:
  Fallout from currently proposed or potential future legislation pertaining to biosolids; the integration of TMDL implementation into VPDES permits; the development of reclamation and/or reuse regulations; and how the regulated community responds to the cumulative effect of the Chesapeake Bay regulations approved in 2005 and 2006.
• Anticipated Changes to the Products and/or Services
  Anticipated changes to products and services include the revisions to the VWP and VPDES regulations; revisions to General Permits (GP); the development of a new VWP GP for small water withdrawals; and two new VPDES GPs for Watershed Nutrient Trading and for Laundromat discharges, and electronic document transfer and reporting capabilities including electronic Discharge Monitoring Reports and the recent roll out of an electronic joint permit application.
• Listing of Products and/or Services
  • DEQ reviews and issues permits and provides expertise and advice to a variety of customers, which ranges from specific projects to responding to general public inquiries. DEQ’s VWP, VPDES,VPA and GWW staff provide responsive evaluation of impacts and benefits of permit applications and compensation proposals; provide for forums for input by stakeholders when program changes or new initiatives are planned; and provide educational, technical and policy training and guidance to customers through a variety of means.
  • Other products and services of this program include development of procedural manuals, guidance, laboratory and field inspections, interpretations of laws and regulations, negotiating permit approvals with EPA, drafting permits, working with the permittees, the public, EPA, other State agencies and environmental groups to gather data, and monitoring the permitting activity as well as the losses and gains of the resource itself. DEQ manages, administers, develops, and implements guidance for these programs in order to issue consistent, timely and enforceable permits to protect and manage the states water resource in accordance with Federal and State laws and regulations. Audits of the regional permit files are conducted,and laboratory inspections are made with EPA to assure valid data is being generated and reported to DEQ. To streamline the permitting process for applicants and DEQ, general permits are developed and adopted as regulations. DEQ will also initiate updates of regulations to comply with Federal and State laws and regulations, review legislation for impacts to the Commonwealth, and address other complex permit issues as necessary.

• Timely processing of accurate, effective and defensible permits that are environmentally protective
  Objective Description
  By achieving this objective, the permitting program will ensure that the quality of state waters is maintained, improvements in deteriorating waters are achieved and that the water resources of the Commonwealth will be utilized in a manner that assures that existing instream and offstream beneficial uses will be protected in the future. Reducing water pollution and conserving aquatic resources will result in improved health for Virginians, and protection and improvement in the Commonwealth’s water resources and the Chesapeake Bay.
  Objective Strategies
  • Ensure that there is a positive trend in wetland acres in Virginia.
  • Ensure that our wetland permit program addresses state and national goals of no net loss of wetland acreage and function.
  Objective Measures
  • Percentage of permits reissued prior to their expiration date
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    54.43

    Date:

    6/30/2005

    Measure Baseline Description: Percentage (FY 2005)

    Measure Target Value:

    75

    Date:

    6/30/2010

    Measure Target Description: Percentage (FY 2010)

    Long-range Measure Target Value:

    85

    Date:

    6/30/2016

    Long-range Measure Target Description: Percentage (FY 2016)

    Data Source and Calculation: Statewide totals are obtained from permit information in the CEDS database, then compared to the baseline (FY 2005).

  • Number of acres representing the net change in non-tidal wetlands acreage
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Frequency Comment: Calendar Year

    Measure Baseline Value:

    87

    Date:

    6/30/2005

    Measure Baseline Description: Number (CY 2005)

    Measure Target Value:

    0

    Date:

    12/31/2010

    Measure Target Description: Number (CY 2010)

    Data Source and Calculation: The measure reflects the annual difference between permitted impacts vs. acres compensated through creation, restoration and enhancement, and the purchase of credits at mitigation banks. Statewide totals are obtained from permit information entered into CEDS. The net loss in acres of existing wetlands through permitted activities is offset against the net resource gain in acreage or function and compared to the baseline (FY 2005).

• Factors Impacting the Products and/or Services:
  If the proposed federal legislation in the 2005 Energy bill passes, DEQ will be required to significantly increase underground storage tank facilities inspection frequency to once every three years.
• Anticipated Changes to the Products and/or Services
  In an effort to better focus inspection resources DEQ will begin to conduct sampling and reconnaissance inspections instead of the more time consuming inspection types under the VPDES program. The freed up inspection resources will be directed at facilities that would benefit from additional attention. DEQ and EPA will work cooperatively to implement an incentive for low inspection priority for routine inspections at facilities having an environmental excellence certification.
• Listing of Products and/or Services
  • Inspections and review of facilities, operations,and data. Through inspections and reviews of facility operations and data, better operating practices are implemented at petroleum storage tank facilities that should reduce the severity and frequency of leaks to the environment.

• Achieve certain, consistent, timely enforcement
  Objective Strategies
  • Improve compliance with permits through outreach and compliance assistance inspections.
  Objective Measures
  • Percentage of facilities in compliance with water permit requirements
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Federal Fiscal Year

    Measure Baseline Value:

    93

    Date:

    9/30/2005

    Measure Baseline Description: Percentage (Federal Fiscal Year 2005)

    Measure Target Value:

    93

    Date:

    6/30/2010

    Measure Target Description: Percentage (Federal Fiscal Year 2010)

    Data Source and Calculation: Using criteria set out by the Environmental Protection Agency and DEQ's CEDS database, calculate the number of facilities in significant noncompliance (SNC) during the fiscal year, and compare that to the universe of major facilities. Baseline year is Federal Fiscal Year 2005.

• Factors Impacting the Products and/or Services:
  Pollution Prevention: Implementation of 2005 legislation which codified the Virginia Environmental Excellence Program is expected to increase the number of participants in the Environmental Excellence Program.
  
  Environmental Education: DEQ is working with 10 school divisions to develop system-wide environmental education implementation plans. As this moves forward, the number of teachers, community educators and citizens seeking information and assistance will increase.
  
  Wastewater Treatment Operator and Construction Assistance: With adoption of new water quality standards to protect the Chesapeake Bay, most of the wastewater treatment plants in the Chesapeake Bay watershed will be required to upgrade and optimize operation of the existing systems. This will significantly increase demand in this service area.
• Anticipated Changes to the Products and/or Services
  [Nothing entered]
• Listing of Products and/or Services
  • Services: 1. Information to citizens, the media and other organizations through correspondence, media releases, the agency web-site and other venues 2. Technical Assistance to waste water treatment plants, citizen monitors, agencies, grantees and other customers (e.g. coordinating meetings, providing information, conducting conferences, initiating new programs) 3. Financial Assistance to grantees (e.g. funding positions, supplies, travel, etc) 4. Training and work-shops to support teachers, waste water treatment plants, citizen water monitors, local governments and community organizations
  • Products: 1. Educational products: magazine, brochures, website, exhibits, curicullum 2. Research products: reports, data, maps, interactive mapping sites & other online resources, management tools
  • Pollution Prevention: Implementation of 2005 legislation which codified the Virginia Environmental Excellence Program is expected to increase the number of participants in the Environmental Excellence Program.
  • Environmental Education: DEQ is working with 10 school divisions to develop system-wide environmental education implementation plans. As this moves forward, the number of teachers, community educators and citizens seeking information and assistance will increase.
  • Wastewater Treatment Operator and Construction Assistance: With adoption of new water quality standards to protect the Chesapeake Bay, most of the waste water treatment plants in the Chesapeake Bay Watershed will be required to upgrade and to optimize operation of the existing systems. This will significantly increase demands in this service area. The responsibility for providing assistance to facilities discharging to tributaries of the Chesapeake Bay with development and implementation of nutrient reduction interim optimization plans could potentially result in 100 or more additional facilities actively seeking program services. As discharge permit limits become more stringent the need for additional training on new and more complex treatment technologies increases. This is causing a significant increase in the number of system personnel seeking training and the topic areas in which training is required. A large portion of the operating staff of most treatment systems is nearing retirement age. In some cases as much as 75 – 80% of the key operating staff will be eligible to retire within the next 2 – 5 years As this occurs the number of people requiring both entry level and skill upgrade training will increase dramatically. It is difficult to project specific numbers but a 25 – 50% increase in the number of people requiring training is not unreasonable.

• Increase education, outreach, and participatory opportunities
  Objective Strategies
  • Conduct training institutes for science teachers, train 1,200 educators annually in Water Education for Teachers, conduct regional meetings with environmental educators, the Children’s Ground Water Festival, and class-room grants to assist with incorporation of environmental education materials into curriculum.
  • Increase access and availability to information about agency activities
  • Assist wastewater treatment facilities in development and implementation of interim optimization plans for existing treatment systems to evaluate system modifications to achieve optimum nutrient reductions and/or to address nutrient related compliance problems.
  Objective Measures
  • Number of educators attending environmental education professional development training programs
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Calendar Year

    Measure Baseline Value:

    2000

    Date:

    12/31/2004

    Measure Baseline Description: Number (CY 2004)

    Measure Target Value:

    2500

    Date:

    12/31/2010

    Measure Target Description: Number (CY 2010)

    Data Source and Calculation: DEQ Office of Environmental Education data is used to determine progress and then compared to the baseline (calendar year 2004).

• Factors Impacting the Products and/or Services:
  [Nothing entered]
• Anticipated Changes to the Products and/or Services
  [Nothing entered]
• Listing of Products and/or Services
  • Develops overall agency water quality and water resources policies by working with agency stakeholders and with executive and legislative branch officials. This work results in legislative and programmatic initiatives to promote water quality and water resources goals.
  • Develops water quality plans and strategies, including Total Maximum Daily Loads (TMDLs), develops state-wide water resources plans, and assists localities in developing and implementing local and regional water supply plans.
  • Develops regulations needed to implement and enforce water quality and water resources policies and plans.

• Provide proactive policy, comprehensive planning, and effective program development
  Objective Strategies
  • Establish a state water resources plan with criteria for local/regional planning.
  • Implement water quality planning strategies.
  Objective Measures
  • Number of waters fully or partially removed from the Environmental Protection Agency’s Impaired Waters List.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    262

    Date:

    6/30/2005

    Measure Baseline Description: Number (FY 2005)

    Measure Target Value:

    700

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: DEQ provides EPA with periodic summaries of TMDL development progress. Implementation of TMDL plans has begun to increase. Water quality monitoring data is used to assess compliance with Water Quality Standards and compared to the baseline, measured on 6/30/2005. Note: The 2002 Virginia Impaired Waters List contained 1,430 waters. Despite the removal of 262 waters from the List by FY 2005, the overall number of impaired waters increased to 1,712 by FY 2006. Some of the waters that remain on the 2002 List will not have TMDLs completed until after 2010, with at least partial standards attainment expected by 2020. The schedule for fully or partially removing waters from the List is as follows: FY 2010 (total 700); by FY 2014 (total 900); and by 2020 (total 1,289). This data is based upon the expectation that waters will be at least partially restored to meeting water quality standards within 10 years of completing a TMDL. The Chesapeake Bay and Virginia Waters Clean-Up Plan (January 2007), developed pursuant to HB 1150 (2006) recognizes both fully and partially restored waters.

  • Number of local water supply planning grants
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year (# of grants awarded)

    Measure Baseline Value:

    10

    Date:

    6/30/2006

    Measure Baseline Description: FY2006 Number of grants awarded

    Measure Target Value:

    20

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: Total of grants awarded from funding for grants received by the Division of Water Resources and Office of Water Supply Planning is compared to the baseline. Note: This is a new measure. The levels reported during FY 06 will be used as the baseline.

• Factors Impacting the Products and/or Services:
  [Nothing entered]
• Anticipated Changes to the Products and/or Services
  "
• Listing of Products and/or Services
  • Includes the routine monitoring of state waters, and collection and assessment of related data.

• Enhance monitoring and assessment
  Objective Strategies
  • Finalize and implement water quality monitoring strategy
  Objective Measures
  • Number of watersheds for which an assessment of surface water assessment has been conducted
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    873

    Date:

    6/30/2005

    Measure Baseline Description: Number (FY 2005)

    Measure Target Value:

    1175

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: Using 305(b) Water Quality Assessment Reports and DEQ databases, determine the number of watersheds which have been assessed. The baseline data was collected during 2005. Although preliminary watershed analysis described 1275 watersheds in Virginia the final delineation of 1247 watersheds better represents the number of watersheds that are shared by Virginia and surrounding states. Note: An assessment of surface water quality in each of the 1247 watersheds in Virginia is required between years 2002 – 2020. The target for assessing water quality for FY 2010 is 1175 watersheds.

• Factors Impacting the Products and/or Services:
  Virginia will be implementing new Major New Source Review (NSR) permitting regulations in the coming years. These regulations will change the look of some major NSR permits including allowing the use of plant-wide applicability limits (PALs). A PAL will reduce the number of significant permit amendments a source would have to obtain. The new NSR regulations will also provide greater flexibility for sources when making applicability determinations. In addition to the major NSR permitting changes, the Virginia minor NSR permit regulation is also being revised to improve the applicability determination process. This will enhance both the permit writer and the source’s ability to determine if a minor permit is required.
• Anticipated Changes to the Products and/or Services
  [Nothing entered]
• Listing of Products and/or Services
  • Permits – Issue air permits that are protective of human health and the environment while maintaining a productive economic climate in Virginia. Develop and issue new major and minor source construction permits that allow a source to build while employing the best available control technology and methods to minimize air pollution emissions. Develop and issue operating permits (Title V and State Operating Permits) that require a source to operate in compliance with all applicable requirements.

• Timely processing of accurate, effective and defensible permits that are environmentally protective
  Objective Description
  This objective is of critical importance to meeting the overall agency mission as well as the long and short term objectives and goals of enhancing Virginia's environment and the health and welfare of the citizens of the Commonwealth.
  Alignment to Agency Goals
  • Agency Goal: Achieve focused, more efficient programs to meet or exceed environmental standards
    Comment: (This objective is of critical importance to meeting the overall agency mission as well as the long and short term objectives and goals of enhancing Virginia's environment and the health and welfare of the citizens of the Commonwealth.)
  Objective Strategies
  • Improve permit quality.
  Objective Measures
  • Number of tons of emissions from major sources mitigated through the permitting process
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Fiscal Year

    Measure Baseline Value:

    6353

    Date:

    6/30/2005

    Measure Baseline Description: Number (FY 2005)

    Measure Target Value:

    6353

    Date:

    6/30/2010

    Measure Target Description: Number (FY 2010)

    Data Source and Calculation: Using information submitted in permit applications and engineering calculations, determine the difference between a new major (Title V) source’s potential to emit (24 hrs/day, 7 days/week, 52 weeks/year or 8760 hours) and its permitted limit (allowable emissions). Compare this to the baseline (FY 2005 data).

• Factors Impacting the Products and/or Services:
  [Nothing entered]
• Anticipated Changes to the Products and/or Services
  Federal requirements in air quality regulations for Maximum Achievable Control Technology (MACT) have substantially increased in recent years. These new MACT standards will require an increase in the number of stationary source facility inspections. OTC area source regulation enforcement, expansion of Stage 1 and CTG RACT to new nonattainment counties, and remote sensing of vehicle emissions will also result in anticipated increases in enforcement and inspection resources.
• Listing of Products and/or Services
  [None entered for this Service Area]

• Achieve certain, consistent, timely, enforcement
  Objective Description
  Develop and implement all necessary plans, policies and related programs necessary to improve air quality in the Commonwealth and provide cleaner air for its citizens
  Alignment to Agency Goals
  • Agency Goal: Achieve focused, more efficient programs to meet or exceed environmental standards
  Objective Strategies
  • Implement the air facility compliance monitoring strategy, by conducting Full Compliance Evaluations on half of all facilities subject to the federal operating permit, and state operating permit programs.
  • Implement the mobile source I&M policy by performing vehicle inspections on half of all registered vehicles in Northern Virginia subject to the program.
  Objective Measures
  • Percentage of full compliance evaluations performed, compared to the annual compliance monitoring plan
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Frequency Comment: Federal Fiscal Year

    Measure Baseline Value:

    92.5

    Date:

    9/30/2005

    Measure Baseline Description: Percentage (FFY 2005)

    Measure Target Value:

    95

    Date:

    6/30/2010

    Measure Target Description: Percentage (FFY 2010)

    Data Source and Calculation: Data related to the number of inspections is obtained from the agency's comprehensive environmental database (CEDS) and compared to the baseline year (Federal FY 2005).

  • Percentage of eligible, registered vehicles in nonattainment areas that were inspected
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Frequency Comment: fiscal Year

    Measure Baseline Value:

    46

    Date:

    6/30/2004

    Measure Baseline Description: Percentage (fY 2004)

    Measure Target Value:

    46

    Date:

    6/30/2010

    Measure Target Description: Percentage (fY 2010)

    Data Source and Calculation: Data relating to the number of inspections is obtained from the agency’s vehicle database and compared to the baseline year (FY 2004).

• Factors Impacting the Products and/or Services:
  Federal requirements for air quality regulations and plans have substantially increased in recent years to address ozone, fine particulate matter, air toxics, visibility improvement, and the reduction of pollution being transported from one area to another.
• Anticipated Changes to the Products and/or Services
  Regulatory interface with EPA on 24 upcoming Area Source rules under Urban Air Toxics Strategy which have the potential to impact over 10,000 sources in Virginia the majority of which are small businesses. This interface is leading to a participative federal rule development taking into consideration the impacts on small businesses.
  
  Implementation of 2005 legislation which codified the Virginia Environmental Excellence Program is expected to increase the number of participants in the Environmental Excellence Program.
• Listing of Products and/or Services
  • Services: 1. Information to citizens, the media and other organizations through correspondence, media releases, the agency web-site and other venues 2. Technical Assistance to agencies, grantees and other customers (e.g. coordinating meetings, providing information, conducting conferences, initiating new programs) 3. Financial Assistance to grantees (e.g. funding positions, supplies, travel, etc) 4. Training and work-shops to support teachers, local governments and community organizations
  • Products: 1. Educational products: magazines, brochures, website, exhibits 2. Research products: reports, data, maps, interactive mapping sites & other online resources; management tools.