• Summary of current service performance
  Currently the Department of Aviation is delivering excellent service to our customers. Our feedback from customers has been very positive. Our current communications have remained people focused with emphasis on customers being able to talk to an individual on any issue. We have embarked on a comprehensive effort to get our planners and engineers on site with our airport sponsors to explore new opportunities for the airports. Most every contact via email, regular mail, phone, or fax,is responded to within 8 hours and very few going to 24 hours for return communications.
• Summary of current productivity
  1. DOAV has embarked on an automation initiative that includes analyzing and streamlining our internal processes, removing duplication of information and then creating an environment of information sharing, data entry at the user level, and information access at multiple levels.
  2. DOAV has maintained an emphasis on prompt pay achieving a 99.7% performance level.
  3. DOAV has improved our eVa participation with over 98% of transactions being placed with eVa vendors.
  4. DOAV has undergone an aircraft evaluation and update program which resulted in a modernization of the fleet from three 20-27 year old aircraft to two new King Air 350s which will result in reduced maintenance expense, reduced training expense, and an increase in aircraft seating capacity from 8 seats in the older aircraft to the 11 seat capacity in the new King Airs.

• Summary of Major Initiatives and Related Progress
  1. Virginia is the first state in the nation to initiate a state wide Air Taxi program. This program will allow on demand, point to point transportation, to and from airports not served by air carriers. Teaming with Virginia Small Aircraft Transportation System (VSATS) and the AirTaxi Association, Virginia is taking the first steps to enable all our airports to provide access to the National Air Transportation System. This will provide new economic opportunities to the communities served by our aviation network.
  2. DOAV has automated the Airport Grant Application process and has provided direct entry to the system to our airport sponsors and consultants. This web based initiaitive has been well received by our customers and we are working to expand the database capability to include reimbursements, aircraft licensing, airport licensing, and many other customer services
  3. The Virginia Aviation Security Advisory Committee (VASAC) has been very active in identifying the best security practices for possible implementation at Virginia airports. This committee is a national first. Members includes the Federal Aviation Administration, Transportation Security Administration, the National Association of State Aviation Officials, the Aircraft Owners & Pilots Association, the Virginia Sheriffs Association, the Chief of Police Association, the Virginia State Police, the Virginia Fire Chief's Association, the Virginia Department of Emergency Management, and the Virginia Airport Operators Council.
• Summary of Virginia's Ranking
  1. Nationally, Virginia is recognized as having one of the best aviation systems in the country. The National Association of State Aviation Officials (NASAO) frequently recognizes Virginia as one of the best aviation systems in the country. In 2005, NASAO recommended to the states of North Carolina, New Mexico and South Carolina that they come look at Virginia as an example of a quality state aviation organization.
  2. Virginia is also recognized as one of the nation's leaders in aviation security. Transportation Security Agency (TSA), NASAO, and Aircraft Owners & Pilots Association (AOPA) have held the Virginia general aviation security program as a model system. TSA requested a copy of the system developed by Virginia to use as the foundation for the national aviation security program.
  3. Virginia is among the top states in the level of investment in its airport financial assistance programs. We are one of only a few states that provide financial assistance for maintenance, facilities and equipment, aviation promotion, air service development, security and capital improvements.
  4. Virginia is the first state to fund security training.
  5. Virginia is the only state to fund security audits.
  6. The national demonstration of the Small Aircraft Transport System (SATS) was conducted in Danville, VA because of the work DOAV has done to ensure navigational coverage of the SATS compatible systems throughout the Commonwealth.
  7. The FAA has stated that Virginia has one of the most advanced non-federal navigation systems. They also have said Virginia has one of the most aggressive statewide navaid programs.
• Summary of Customer Trends and Coverage
  1. Air Taxi will impact the entire current customer base and due to the utility of Air Taxi to and from our community airports, we expect a significant increase in the number of flights to a larger variety of destinations throughout Virginia. This will also increase the economic development opportunities in the smaller communities in Virginia.
  2. Aviation security will continue to impact our customer base. Virginia has established the VASAC to look for best aviation security practices to move personnel and cargo as safely and securely as possible throughout the Commonwealth and the nation.

• Summary of Future Direction and Expectations
  DOAV will continue to provide unexcelled service and push the envelope in providing the best aviation network in numerous areas including: more web based services providing 24 hour support for our customers, continued emphasis on safety and safety training, a vigilent watch over security matters for our airports and customers, and serving the Commonwealth citizens by providing economic opportunities and continually improving access to the national air transportation system.
• Summary of Potential Impediments to Achievement
  It is imperative that Congress pass an FAA funding bill that supports the growth of the national air transportation system. By the FAA projections the aviation demand is projected to double by 2015, just 8 years away. The level of federal funding is directly related to the ability of the Commonwealth to match funds and develop its aviation infrastructure. A hold of funds via continuing resolution, decrease in federal funds, or imposing signficant user fees, would have a very negative impact on our system. They could result in project delays, increases in the total costs of the projects, cancellations of projects designed to increase capacity, decrease in general aviation activity and increase the demand on state and local funds,thereby inhibiting the Commonwealth's ability to achieve it's goals.

• Description of the Agency's Products and/or Services:
  The Department provides the following services:
  
  • Allocate funds for maintenance projects to extend the life cycle of existing facilities.
  • Allocate funds for capital projects.
  • Allocate funds for security projects.
  • Allocate funds for navigational aid and weather reporting equipment projects.
  • Develop six year airport needs reports.
  • Allocate funds for aviation promotion.
  • Provide accurate, timely and consistent information to the aviation public regarding any and all regulations for the Commonwealth of Virginia.
  • License all public-use airports and private-use airports within five miles of a public-use airport, register private-use airports, and license all aircraft in Virginia.
  • Provide thorough and consistent inspection and enforcement of all aviation laws and regulations regarding aircraft registrations, airport registration, and the safe operation of such facilities and craft within the Commonwealth of Virginia.
  • Direct legislative and government affairs.
  • Administer commercial air service development activities.
  • Review public relations and marketing plans.
  • Support economic development initiatives.
  • Participate in aviation industry special events.
  • Support air service and airport market studies.
  • Produce aviation industry publications.
  • Provide aerospace/aviation education programs.
  • Support aerospace/airport research.
  • Participate in demonstrations of innovative airport and aircraft facilities and equipment.
  • Sponsor Virginia Aviation Safety Week, enlisting aviation safety experts to speak at pilot safety seminars at different locations throughout the Commonwealth.
  • Analyze aircraft accidents within the Commonwealth, along with safety trends, and report findings to the Virginia Aviation Board.
  • Sponsor "Wings Weekends", providing pilots an opportunity to receive recurrent training from flight instructors.
  • Identify aviation system statewide facility needs.
  • Review and approve planning, design, navigational aid, security, safety, maintenance, environmental and construction plans and specifications.
  • Conduct on-site airport inspections and approve airport construction, maintenance, safety, security and environmental projects.
  • Review and approve airport security plans and security audits.
  • Administer financial assistance programs.
  • Develop and execute multi-modal transportation plans.
  • Conduct obstruction surveys and mitigate airport obstructions.
  • Develop and execute statewide airport pavement condition plan.
  • Conduct analysis and report on statewide aviation economic impact.
  • Develop and execute statewide navigational plan.
  • Install and maintain navigational and weather reporting equipment.
  • Develop and execute statewide aviation security program and emergency plan.
  • Provide executive flight support for the Commonwealth leadership.
  • Support marketing of the Commonwealth to clients, fostering statewide economic development.
  • Provide flight scheduling support.
  • Provide flight planning support.
  • Provide executive air transportation.
  • Maintain fleet in accordance with FAA and manufacturer mandates.
  • Review usage of other agency-owned aircraft.
  • Provide general management and direction regarding agency programs, client services, and Virginia Aviation Board responsibilities.
  • Develop and execute agency strategic plan.
  • Develop and execute agency budget.
  • Administer accounting operations.
  • Administer personnel functions.
  • Procure goods and services.
  • Direct information technology activities and infrastructure management.
  • Manage agency facility infrastructure.
• Factors Impacting Agency Products and/or Services:
  The following factors impact agency services:
  
  • Changes to enterprise-wide processes impact agency services. For instance, the implementation of the Virginia Enterprise Application Program (VEAP), designed to modernize the Commonwealth's central administrative systems, is expected to produce long-term improvements in business functionality and efficiency. In addition, the continued development of the Commonwealth's information technology partnership between VITA and Northrup Gruman represents a new business approach, as does the outsourcing of personnel support responsibilities to the Department of Human Resource Management.
  
  • Changes in available funding from federal, state and local sources.
  
  • Unfunded state and federal mandates.
  
  • Workload requirements exceed full time employee staffing ability to meet demand.
  
  • Changes in federal regulations and design criteria for airport development and safety.
  
  • Geo-political events (terrorist attacks).
  
  • Travel budgets of other agencies directly effect the use of the Commonwealth fleet.
  
  • Potential increases to material unit costs may increase demand for state financial assistance.
  
  • Demand for airport maintenance financial assistance is dependent on level and type of airport activity, weather-induced deterioration of faclities and availablity of local matching funds.
  
  • Changes in the level and type of airport activity.
  
  • Number of aircraft based in Virginia.
  
  • Availability of financial resources to support acquisition of replacement aircraft.
• Anticipated Changes in Products or Services:
  The following changes are anticipated:
  
  • Reduction in federal airport funding levels increases the demand on state and local funding.
  
  • Additional aviation security requirements would increase the demand on state and local funding.
  
  • The Department oversight of private sector aircraft charter flights by other state agencies will enable the Department to track the total flight requirements by all agencies and determine the most cost effective means of air transportation.

• Financial Overview:
  The Department of Aviation's funding comes almost entirely from nongeneral fund sources. The largest (61%) source of funds comes from a 2.4% modal allocation of the Commonwealth's Transportation Trust Fund to support the capital improvement needs of Virginia's airports. The Aviation Special Fund (37%), which supports all other agency services, derives its resources from aircraft sales and use tax, aviation fuels tax, charges for client use of agency executive aircraft, and miscellaneous sources such as aircraft and airport license fees. The Aviation Education Facilities Fund, the General Fund and grant funds from the Federal Aviation Administration make up the balance (2%) of the agency's funding.
• Financial Breakdown:

  	FY 2009			FY 2010
  	General Fund	Nongeneral Fund		General Fund	Nongeneral Fund
  Base Budget	$41,864	$28,683,671		$41,864	$28,383,831
  Change To Base	$0	$0		$0	$0
  Agency Total	$41,864	$28,683,671		$41,864	$28,383,831

  This financial summary is computed from information entered in the service area plans.

• Overview
  At July 1, 2007, the Department of Aviation has a maximum employment level (MEL) of 33. The workforce is comprised largely of highly technical skilled positions such as airport engineers, aviation planners, and aircraft pilots. It relies on part-time wage pilots to supplement the work force. Although turnover is low, it is anticipated that the agency will have human resource issues as the current work force ages.
• Human Resource Levels

  Effective Date	7/1/2007
  Total Authorized Position level	33
  Vacant Positions	-3
  Current Employment Level	30.0
  Non-Classified (Filled)	1
  Full-Time Classified (Filled)	29		breakout of Current Employment Level
  Part-Time Classified (Filled)	0
  Faculty (Filled)	0
  Wage	1.8
  Contract Employees	0
  Total Human Resource Level	31.8		= Current Employment Level + Wage and Contract Employees

• Factors Impacting HR
  Dealing with the affects of an aging work force: Currently, five employees are eligible to retire with full benefits (totaling 15% of workforce). The average age of the agency workforce is 47 and the average number of years of service is 15.
• Anticipated HR Changes
  Aviation may need to replace 15% of its workforce with the next two years due to retirement. Additional resources will be needed to support severance costs, recruitment, and to respond to salary competition.

• Narrative overview of the current state of IT in the agency:
  DOAV has no in-house custom application development capability to meet its business needs. Therefore, DOAV has moved away from custom in-house applications development, and toward consultant-developed applications or commercial off the shelf (COTS) applications with agency specific customization (performed by consultants). The primary focus of the Department is to implement enhancements to an enterprise database system and integrating the few remaining legacy applications which may have to remain stand alone. This will facilitate better data/information sharing electronically across the agency, reduce redundancies and the danger of multiple input errors. In addition, the Department is focusing on the development of a portal to facilitate greater interaction with our primary customers (airport managers & sponsors) and to drive base data input down to the point of origin. This concept will allow DOAV staff to focus less on data input and verification and more on data analysis and decision making. Moving forward, the agency must bring critical applications to currency and then redouble its efforts to maintain these applications at currency as hardware and software and management of information technology.
• Narrative description of the factors impacting agency IT:
  Changes driven by VITA's transformation will likely impact DOAV's ability to serve external and internal information technology customers. The exact impact is not yet clear, but overhead costs have significantly increased. As VITA transformation progressed, DOAV lost dedicated IT staff and now has a shared resource which serves several other agencies as well. Additional development of the Virginia Enterprise Application Program will impact DOAV, but the extent and timing of that impact are not known at this time. At the same time, DOAV is striving to transact more business with customers via web based automated systems like AirportIQ, a comprehensive airport information system. This will require DOAV to focus more attention on broad based, integrated, business solutions.
• Describe any anticipated or desired changes to agency IT:
  DOAV will need to update its legacy SQL server 6.5-based systems to maintain currency, and fully implement AirportIQ to better manage the airport services business processes. Likewise, DOAV will need to rely on the VITA/NG partnership to refresh agency hardware and software in order to maintain our current capabilities and remain current with industry standards.
• IT Current Services:

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Projected FY2010 VITA Service Fees	$0	$0	$0	$0
  Changes (+/-) to VITA Infrastructure	$0	$0	$0	$0
  Estimated VITA Infrastruture	$0	$0	$0	$0
  Specialized Infrastructure	$0	$0	$0	$0
  Agency IT Staff	$0	$0	$0	$0
  Non-agency IT Staff	$0	$0	$0	$0
  Other Application Costs	$0	$0	$0	$0
  Agency IT Current Services	$0	$0	$0	$0

  Comments:
  [Nothing entered]
• Proposed IT Investments

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Major IT Projects	$0	$0	$0	$0
  Non-major IT Projects From $100,000 - $1 Milliona Total Cost	$0	$0	$0	$0
  Non-major IT Projects Below $100,000 Total Cost	$0	$0	$0	$0
  Major IT Procurements - Stand-alone	$0	$0	$0	$0
  Non-major IT Procurements - Stand-alone	$0	$355,000	$0	$0
  Total Proposed IT Investments	$0	$355,000	$0	$0

• Projected Total IT Budget

  	Cost - Year 1		Cost - Year 2
  	General Fund	Non-general Fund	General Fund	Non-general Fund
  Agency IT Current Services	$0	$0	$0	$0
  Total Proposed IT Investments	$0	$355,000	$0	$0
  Agency Projected Total IT Budget	$0	$355,000	$0	$0

• Current State of Capital Investments:
  [Nothing entered]
• Factors Impacting Capital Investments:
  [Nothing entered]
• Capital Investments Alignment:
  [Nothing entered]

The Department believes that the effectiveness and quality of its most important resource, its staff, is critical to the success of aviation in Virginia and the benefits derived by its citizens from a high quality state air transportation system. Virginia enjoys a national reputation of having a well-developed state aviation program and air transportation system, due, in part, to the highly qualified and dedicated staff that serve the Commonwealth. The Department's staff have an average of 15 years experience which, coupled with their technical knowledge, benefits its customers in terms of responsiveness and level of service delivered.

• Engage and inform citizens to ensure we serve their interests.
• Be recognized as the best-managed state in the nation.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

The Department works closely with the Commonwealth leadership and its customers to identify the state's aviation needs and the means to satisfy those needs in an effective, timely manner.

• Be a national leader in the preservation and enhancement of our economy.
• Engage and inform citizens to ensure we serve their interests.
• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

The Department's philosophy is to be as customer-oriented as possible. This includes making our business processes streamlined and efficient and our staff accessible to customers, improving the effectiveness and efficiency of service delivery.

• Be recognized as the best-managed state in the nation.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

The Department believes that its customers are best served when they are appropriately informed and made aware of the agency's mission, its goals, its services, and the statewide benefits to be gained from an effective, efficient air transportation system.

• Elevate the levels of educational preparedness and attainment of our citizens.
• Be a national leader in the preservation and enhancement of our economy.
• Engage and inform citizens to ensure we serve their interests.
• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

The Department's fiscal accomplishments include repeat clean annual audits, excellent performance in compliance with Commonwealth financial policies and procedures, and 99.7% of its bills paid in compliance with the Prompt Pay Act during FY 2007. Communication of these accomplishments helps maintain trust and enhances the Department's relationship with its customers and compliments the effort to identify and fund future aviation needs.

• Engage and inform citizens to ensure we serve their interests.
• Be recognized as the best-managed state in the nation.
• Ensure that Virginia has a transportation system that is safe, enables easy movement of people and goods, enhances the economy and improves our quality of life.

This goal ensures compliance with federal and state regulations, policies and procedures for Commonwealth preparedness, as well as guidelines promulgated by the Assistant to the Governor for Commonwealth Preparedness, in collaboration with the Governor's Cabinet, the Commnwealth Preparedness Working Group, the Department of Planning and Budget and the Council on Virginia's Future. The goal supports achievement of the Commonwealth's statewide goal of protecting the public's safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

• Protect the public’s safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.

• We will be prepared to act in the interest of the citizens of the Commonwealth and its infrastructure during emergency situations by actively planning and training both as an agency and as individuals.
  Objective Strategies

  • The agency Emergency Coordination Officer will stay in continuous communication with the Office of Commonwealth Preparedness and the Virginia Department of Emergency Management.
  • The agency will assess its risks and analyze their business impact in order to improve its Continuity of Operations Plan, and to support on-going reviews of internal controls designed to provide accountabliity, promote operational efficiency, strengthen compliance with laws and regulations, and reduce risk of asset loss.

  Objective Measures

  • We will assess our agency's Continuity of Operations Plan (COOP) and determine an assessment score that reflects the percentage of 24 COOP requirements that our agency has completed. Our aim is to achieve a minimum of 75% compliance for our first assessm
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Measure Baseline Value:

    Date:

    Measure Baseline Description: 2007 COOP Assessment Results (% out of 100)

    Measure Target Value:

    Date:

    Measure Target Description: Minimum of 75% or, if at 75%, increase the average by 5% each year.

    Data Source and Calculation: The COOP Assessment Review is a 24-component assessment tool that helps measure the viability of a COOP Plan. Assessment conducted in coordination with the Virginia Department of Emergency Management.

• Factors Impacting the Products and/or Services:
  Potential increases to material unit costs may increase demand for state financial assistance.
  
  • Demand for this service is dependent on level and type of airport activity, weather-induced deterioration of faclities and availablity of local matching funds.
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Allocate funds for maintenance projects to extend the life cycle of existing facilities

• Provide financial assistance for airport maintenance
  Objective Description
  Providing effective financial assistance for airport maintenance is of critical importance to ensure that Virginia's airport system is maintained in accordance with state and federal standards, promoting the highest level of safety for the flying-public and residents living near airports. Financial assistance for airport maintenance extends the useful life of existing facilities and maximizes the Commonwealth's investment. DOAV administers the maintenance program working with sponsors to ensure the most critical safety and maintenance needs receive the greatest level of services.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  Objective Strategies
  • DOAV will provide financial assistance for airport maintenance: • Update DOAV database to administer grant program • Promptly and correctly process maintenance funding requests
  Objective Measures
  • Ratio of airport maintenance grants expended to the value of allocations awarded.
    Measure Class:

    Other

    Measure Type:

    Output

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    100

    Date:

    6/30/2009

    Measure Target Description: 100% in FY 2009.

    Data Source and Calculation: The measure is a ratio of maintenance grants expended to the value of allocations awarded during the fiscal year.

• Factors Impacting the Products and/or Services:
  Changes to enterprise-wide processes (e.g. the development of a new, comprehensive system for performance leadership results in revisions to strategic planning, performance measurement, program evaluation, and performance budgeting)
  
  • Changes in available funding from federal, state and local sources
  
  • Unfunded state and federal mandates
  
  • Workload requirements exceed full time employee staffing ability to meet demand
  
  • Changes in federal regulations and design criteria for airport development and safety
  
  • Geo-political events (terriorist attacks)
  
  • Changes in the level and type of airport activity
• Anticipated Changes to the Products and/or Services
  Reduction in federal airport funding levels increases the demand on state and local funding
  
  • Additional aviation security requirements would increase the demand on state and local funding
• Listing of Products and/or Services
  • Allocate funds for capital projects
  • Allocate funds for security projects
  • Allocate funds for navigational aid and weather reporting equipment projects
  • Develop six year airport needs reports

• We will provide financial assistance for airport development
  Objective Description
  Providing effective financial assistance programs is of critical importance to ensure that Virginia's airport system is developed in accordance with state and federal design standards promoting the highest level of safety for the flying-public and residents living near airports. Airport financial assistance programs are used to expand and modernize facilities to meet the demands of a market driven economy and compete for economic development. DOAV administers financial assistance programs and works with the Virginia Aviation Board to provide financial assistance to sponsors using a demand allocation model that ensures the most critical safety and development needs receive the greatest level of services.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • DOAV will provide airports financial assistance for planning, security, safety, design, construction and navigational equipment by: • Updating DOAV database to manage grant administration • Assisting airports develop five year capital improvement plans • Promptly and correctly processing funding requests
  Objective Measures
  • Ratio of airport development grants executed to the value of allocations available.
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Key Summary: We will increase the ratio of airport development grants executed to the value of allocations available to 92% by FY 2009.

    Measure Target Value:

    92

    Date:

    6/30/2009

    Measure Target Description: 92% for FY 2009.

    Data Source and Calculation: The measure is ratio of grants executed to the value of allocations available to be put under grant during the FY.

• Factors Impacting the Products and/or Services:
  Demand for this service is dependent on the availability of local matching funds.
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Allocations of financial assistance for aviation promotion.

• Provide financial assistance for aviation promotion activities
  Objective Description
  Providing effective financial assistance for aviation promotion ensures that Virginia's airport system is well publicized, contributes to the economic well-being of the Commonwealth and stimulates aeronautical activity throughout the state.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  • Agency Goal: Perceptions - To increase positive awareness of the agency mission through education and communication.
  Objective Strategies
  • Assist the airport sponsor or organization in developing an implementation plan.
  • Require timely use of the allocated funds.
  • Encourage airport sponsors, managers and aviation organizations to participate in the funding programs.
  Objective Measures
  • Ratio of aviation promotion grants executed to the value of allocations available.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    100

    Date:

    6/30/2009

    Measure Target Description: 100% in FY 2009.

    Data Source and Calculation: This measure is a ratio of grants executed to allocations available to be put under grant during the FY.

• Factors Impacting the Products and/or Services:
  Aircraft licensing is impacted by the number of aircraft based in Virginia.
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Provide accurate, timely and consistent information to the aviation public regarding any and all regulations for the Commonwealth of Virginia.
  • License all public-use airports and private-use airports within five miles of a public-use airport, register private-use airports, and license all aircraft in Virginia.
  • Provide thorough and consistent inspection and enforcement of all aviation laws and regulations regarding aircraft registrations, airport registration, and the safe operation of such facilities and craft within the Commonwealth of Virginia.

• License aircraft and airports in accordance with the Code of Virginia
  Objective Description
  Aircraft and airports are required to be licensed in accordance with Code of Virginia requirements. Licensing of aircraft ensures that the proof of financial responsibility requirements have been met and that the owner's Aircraft Sales and Use tax liability has been satisfied. Licensing of airports is performed in order to ensure that minimum liability insurance requirements have been met and that the airport meets minimum licensing criteria.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • Compare FAA aircraft registration records to Virginia aircraft license database in order to improve compliance levels.
  • Compare annual based aircraft survey to Virginia aircraft license database in order to improve compliance levels.
  • Inspect airports upon receipt of license application.
  Objective Measures
  • Percentage of eligible FAA-registered aircraft that are licensed per Code of Virginia requirements
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    70

    Date:

    6/30/2009

    Measure Target Description: 70% in FY 2009.

    Data Source and Calculation: DOAV internal records.

• Factors Impacting the Products and/or Services:
  the stability of commercial air service providers
  • changes in federal, state and /or local leadership
  • the growth/decline of the aviation industry
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Direct legislative and government affairs
  • Administer commercial air service development activities
  • Review public relations and marketing plans
  • Support economic development initiatives
  • Participate in aviation industry special events
  • Support air service and airport market studies
  • Produce aviation industry publications
  • Provide aerospace/aviation education programs
  • Support aerospace/airport research
  • Participate in demonstrations of innovative airport and aircraft facilities and equipment

• We will increase Aviation Awareness/Utilization
  Objective Description
  Plans and programs that increase aviation awareness are designed to inform citizens, business leaders, educators, government officials, special interest groups and decision makers about the benefits of aviation and the advanced system of air transportation facilities in the Commonwealth. This objective includes actions taken to enhance the overall use, understanding and support of Virginia's commercial and general aviation infrastructure.
  Alignment to Agency Goals
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • Participate with and seek feedback from the aviation community, media, local, state and federal agencies, legislators, private industry and the citizens of Virginia regarding outreach effectiveness.
  Objective Measures
  • Number of people exposed to Virginia Aviation by DOAV activities.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    1.3

    Date:

    12/31/2008

    Measure Target Description: 1.3 million in calendar year 2008.

    Data Source and Calculation: Attendance data will be provided by major event sponsors and DOAV internal records.

  • Amount of economic activity generated by Virginia's aviation system.
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Key Summary: We will increase the amount of economic activity generated by Virginia's aviation system to $12.2 billion by calendar year 2009.

    Measure Target Value:

    12.2

    Date:

    6/30/2009

    Measure Target Description: $12.2 billion in calendar year 2009.

    Data Source and Calculation: Data will be produced by consultant analysis.

  • Number of enplanements at the air carrier airports (having scheduled service).
    Measure Class:

    Governor's Key

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Key Summary: We will increase the number of enplanements at the air carrier airports (having scheduled service) to 27.1 million by calendar year 2008.

    Measure Target Value:

    27.1

    Date:

    12/31/2008

    Measure Target Description: 27.1 million enplanements during calendar year 2008.

    Data Source and Calculation: Enplanement numbers are provided by FAA.

• Develop and administer Aviation/Aerospace Education programs
  Objective Description
  The Department develops and adminsters aviation and space education programs throughout the Commonwealth for the benefit of citizens of all ages. The programs include a variety of activities from kindergarten through post secondary aviation programs, teacher's grants or aviation scholarships.
  Alignment to Agency Goals
  • Agency Goal: Perceptions - To increase positive awareness of the agency mission through education and communication.
  Objective Strategies
  • Interact with the aviation community, media, local, state and federal agencies, legislators, private industry and the citizens of Virginia.
  Objective Measures
  • Number of organizations/educational institutions reached through the Aviation/Aerospace Education Program.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    3000

    Date:

    6/30/2009

    Measure Target Description: 3,000 during FY 2009.

    Data Source and Calculation: DOAV internal records.

• Factors Impacting the Products and/or Services:
  Availability of funds and level of pilot interest impact the services of this service area.
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Sponsor Virginia Aviation Safety Week, enlisting aviation safety experts to speak at pilot safety seminars at different locations thoughout the Commonwealth.
  • Analyze aircraft accidents within the Commonwealth, along with safety trends, and report findings to the Virginia Aviation Board.
  • Sponsor "Wings Weekends", providing pilots an opportunity to receive recurrent training from flight instructors.

• Increase safety awareness among Virginia pilots to create a safer aviation environment in the Commonwealth
  Objective Description
  The General Aviation Personnel Development Service Area strives to increase safety awareness within the pilot community through a series of safety seminars each year. Through increased safety awareness, the Department hopes to reduce the number of accidents/incidents caused by "pilot error."
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  Objective Strategies
  • Increase number of attendees at aviation safety events.
  • Sponsor pilot safety seminars.
  Objective Measures
  • Number of aviation safety events sponsored by the Department.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    12

    Date:

    6/30/2009

    Measure Target Description: 12 events during FY 2009.

    Data Source and Calculation: Sponsored events are recorded by the Department of Aviation

• Factors Impacting the Products and/or Services:
  Changes to enterprise-wide processes (e.g. the development of a new, comprehensive system for performance leadership results in revisions to strategic planning, performance measurement, program evaluation, and performance budgeting)
  
  • Changes in the available funding from federal, state and local sources
  
  • Unfunded state and federal mandates
  
  • Workload requirements exceed full time employee staffing level ability to meet demand
  
  • Changes in federal regulations and design criteria for airport development and safety
  
  • Geo-political events (terriorist attacks)
  
  • Changes in level and type of airport activity
• Anticipated Changes to the Products and/or Services
  Reduction in federal airport funding levels increases the demand on state and local funding
  
  • Additional aviation security requirements would increase the demand on state and local funding
• Listing of Products and/or Services
  • Identify aviation system statewide facility needs
  • Review and approve planning, design, navigational aid, security, safety, maintenance, environmental and construction plans and specifications
  • Conduct on-site airport inspections and approve airport construction, maintenance, safety, security and environmental projects
  • Review and approve airport security plans and security audits
  • Administer financial assistance programs
  • Develop and execute multi-modal transportation plans
  • Conduct obstruction surveys and mitigate airport obstructions
  • Develop and execute statewide pavement condition plan
  • Conduct analysis and report on statewide aviation economic impact
  • Develop and execute statewide navigational plan
  • Install and maintain navigational and weather reporting equipment
  • Develop and execute statewide aviation security program and emergency plan

• Provide technical support to the Commonwealth's airports
  Objective Description
  Providing effective technical support to airport sponsors is of critical importance to ensure that Virginia's airport system is safe and secure for the flying-public and residents living near airports. Airport safety may be compromised by improper conditions caused by external events. DOAV provides technical assistance to sponsors based on airport inspections and approval of plans to ensure the most critical safety and security needs receive the greatest level of services.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  • Agency Goal: Processes - To analyze and streamline our processes making our system more user-friendly and responsive to our customers
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • DOAV will provide airports technical assistance for planning, security, safety, design, construction and navigational equipment by: • Conducting on-site inspections and surveys • Reviewing plans and specifications • Updating DOAV's database system
  Objective Measures
  • Number of airport security inspections performed.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Target Value:

    35

    Date:

    6/30/2009

    Measure Target Description: 35 inspections during FY 2009.

    Data Source and Calculation: DOAV internal reports.

  • Number of airport safety inspections performed using state and federal criteria.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Target Value:

    30

    Date:

    6/30/2009

    Measure Target Description: 30 inspections during FY 2009.

    Data Source and Calculation: DOAV internal reports.

  • Percentage of time that the Department-owned electronic navigational equipment are not available for service
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Down

    Measure Target Value:

    .9

    Date:

    6/30/2009

    Measure Target Description: .9% during FY 2009.

    Data Source and Calculation: Measure is a ratio of facility down-time to total time available during the fiscal year. Navigational aid facility logs are maintained by contractor in accordance with FAA requirements.

  • Condition rating of pavement in airports across the Commonwealth.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Frequency Comment: Every 5 years (FAA funding dependent)

    Measure Target Value:

    70

    Date:

    6/30/2009

    Measure Target Description: Rating of 70 by June 30, 2009.

    Data Source and Calculation: Pavement condition index analysis in accordance with FAA criteria.

• Factors Impacting the Products and/or Services:
  Availability of financial resources to support acquisition of replacement aircraft
• Anticipated Changes to the Products and/or Services
  [Nothing entered]
• Listing of Products and/or Services
  • Provide executive flight support for the Commonwealth leadership.
  • Support marketing of the Commonwealth to clients, fostering statewide economic development.

• Implement and fund an approved asset replacement program
  Objective Description
  This service area objective looks at future flight missions supporting the Governor, Economic Development, and other state agencies, and the type and number of aircraft needed to perform those missions. The implementation of an asset replacement program will allow for the planning of future aircraft acquisitions/upgrades in a timely and systematic manner based on future needs.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  Objective Measures
  • Percent of days aircraft is available for flights
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Up

    Measure Target Value:

    87

    Date:

    6/30/2009

    Measure Target Description: 87% during FY 2009.

    Data Source and Calculation: The measure is a percentage of days the aircraft is available for flight in an operating year.

• Factors Impacting the Products and/or Services:
  Travel budgets of state agencies directly impact the number of flight missions.
• Anticipated Changes to the Products and/or Services
  The Department's oversight of private sector aircraft charter flights by other state agencies will enable the Department to track the total flight requirements by all agencies and determine the most cost effective means of air transportation.
• Listing of Products and/or Services
  • Provide flight scheduling support
  • Provide executive air transportation
  • Maintain fleet in accordance with FAA and manufacturer mandates
  • Review usage of other agency-owned aircraft
  • Provide flight planning support

• Provide safe, efficient air transportation for the Governor, Legislature, Economic Development Partnership, and all state agencies
  Objective Description
  The service area objective enables the Governor, legislature, and other officials to meet the many demands placed on their offices in a cost and time effective manner. It also enables marketing the Commonwealth to clients, fostering statewide economic development.
  Alignment to Agency Goals
  • Agency Goal: Products - To identify the Commonwealth's aviation needs and deliver those products and services in a timely manner.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Strategies
  • Maintain pilot training and proficiency.
  • Upgrade and/or replace aircraft in accordance with approved asset replacement plan.
  • Conduct customer satisfaction surveys.
  • Maintain aircraft in accordance with FAA and manufacturer mandates.
  Objective Measures
  • Percent (%) of customer satisfaction rated satisfied or better.
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Target Value:

    100

    Date:

    6/30/2009

    Measure Target Description: 100% during FY 2009.

    Data Source and Calculation: Completed customer surveys.

• Factors Impacting the Products and/or Services:
  Changes to enterprise-wide processes impact this service area. For instance, the implementation of the Virginia Enterprise Application Program (VEAP), designed to modernize the Commonwealth's central administrative systems, is expected to produce long-term improvements in business functionality and efficiency. In addition, the continued development of the Commonwealth's information technology partnership between VITA and Northrup Gruman represents a new business approach, as does the outsourcing of personnel support responsibilities to the Department of Human Resource Management.
• Anticipated Changes to the Products and/or Services
  No changes are anticipated to the products and/or services of this service area.
• Listing of Products and/or Services
  • Provide general management and direction regarding agency programs, client services, and Virginia Aviation Board responsibilities
  • Develop and execute agency strategic plan
  • Development and execute agency budget
  • Administer accounting operations
  • Administer personnel functions
  • Procure goods and services
  • Direct information technology activities and infrastructure management
  • Manage agency facility infrastructure

• Ensure that resources are used efficiently and programs are managed effectively, and in a manner consistent with applicable state and federal requirements
  Alignment to Agency Goals
  • Agency Goal: Financial - To actively communicate the agency's fiscal accomplishments and future needs.
  • Agency Goal: We will strengthen the culture of preparedness across state agencies, their employees and customers.
  Objective Measures
  • Percent of scorecard categories marked as "meets expectations".
    Measure Class:

    Other

    Measure Type:

    Outcome

    Measure Frequency:

    Annual

    Preferred Trend:

    Maintain

    Measure Target Value:

    100

    Date:

    6/30/2009

    Measure Target Description: 100% during FY 2009.

    Data Source and Calculation: Take the number of cases where the agency scored "meets expectations" and divide by six.