Electronic Services

The agency IT department is planning and developing several projects that will increase public accessibility to agency services. The goal is to deliver applications and services that are available to citizens of the Commonwealth at any time from any location via a centralized web portal. A key component of the new system will be the capability to accept credit card payments for many of the agency services such as training, code book orders and manufactured housing seals and also let customers view a history of transactions. It will also greatly increase the reporting capabilities of the participating divisions and minimize the amount of hard copy records that are passed to the Fiscal Office by creating an internal administration portal where staff will have access to relevant data in a single application.

Current applications such as the Virginia Main Street online registration and payment system, the Virginia Enterprise Zone Program along with others from Community Development will be integrated as the first portal applications are completed.

Systems that will be introduced in the first Phase of the citizen portal are listed below.

TASO Administrative Information System

1. The Technical Assistance and Services Office administer numerous revenue generating programs which requires the management of a high volume of administrative and financial information. Currently this data is captured within separate databases, spreadsheets and word documents. In an effort to streamline and improve processes the Information Technology and Fiscal Services Departments are collaborating to create the web-based Administrative Information System (AIS). Services that are to make up the initial TASO AIS are:

A. Manufactured Housing Licensing application and payment
B. Seals application and payment
C. Training and Certification registration and payment

This system is currently in the early phase of development and testing.

Anticipated changes once the VITA transformation activities are initiated may impact DHCD's ability to serve both internal staff and external customers. As outlined in the IT Current State and Issues section, the agency is beginning to develop more web based applications to better serve our customers and the unknown changes with transformation could impact our progress with this initiative.

The fiscal data base will need to be monitored and enhanced as new systems are designed in order to create a seamless transaction system between divisions and the Fiscal office. It is anticipated that our existing level of service and security will continue as VITA initiates the transformation phase

	Cost - Year 1		Cost - Year 2
	General Fund	Non-general Fund	General Fund	Non-general Fund
Projected FY2010 VITA Service Fees	$0	$0	$0	$0
Changes (+/-) to VITA Infrastructure	$0	$0	$0	$0
Estimated VITA Infrastruture	$0	$0	$0	$0
Specialized Infrastructure	$0	$0	$0	$0
Agency IT Staff	$0	$0	$0	$0
Non-agency IT Staff	$0	$0	$0	$0
Other Application Costs	$5,000	$8,000	$5,000	$8,000
Agency IT Current Services	$5,000	$8,000	$5,000	$8,000

[Nothing entered]

	Cost - Year 1		Cost - Year 2
	General Fund	Non-general Fund	General Fund	Non-general Fund
Major IT Projects	$0	$0	$0	$0
Non-major IT Projects From $100,000 - $1 Milliona Total Cost	$0	$0	$0	$0
Non-major IT Projects Below $100,000 Total Cost	$0	$0	$0	$0
Major IT Procurements - Stand-alone	$0	$0	$0	$0
Non-major IT Procurements - Stand-alone	$0	$0	$0	$0
Total Proposed IT Investments	$0	$0	$0	$0

	Cost - Year 1		Cost - Year 2
	General Fund	Non-general Fund	General Fund	Non-general Fund
Agency IT Current Services	$5,000	$8,000	$5,000	$8,000
Total Proposed IT Investments	$0	$0	$0	$0
Agency Projected Total IT Budget	$5,000	$8,000	$5,000	$8,000