Service Area Strategic Plan
4/23/2014   12:17 pm
Department of Agriculture & Consumer Services (301)
Service Area 1 of 1
Regulation of Milk and Dairy Industry (301 554 03)

Dairy Services protects the health and safety of every citizen in Virginia who consumes dairy food by ensuring that milk, ice cream and frozen desserts, cheese, butter and other dairy products are safe, wholesome, and fit for human consumption.

Services include:

•Issuing permits necessary to operate a dairy farm or dairy processing plant; frozen dessert manufacturers (in and out of state) and retail frozen dessert shops and mobile units.
•Inspection of Grade A or Manufactured Grade dairy farms, Contract Milk Haulers, Milk Pickup Haulers permitted to weigh and sample milk, milk tank trucks, plants processing manufactured grade milk, frozen desserts plants, and Grade A milk truck wash stations for compliance with the Virginia Dairy Laws and associated regulations.
•Collect and test milk and milk product samples to determine compliance with quality standards.
•Review equipment plans, facilities and provides consultative services to recommend improvement and alternatives to equipment, building design, and construction materials.
•Provide direct services to clients by assisting them in identifying corrective actions necessary to comply with milk and dairy product quality standards.
Background Information
Mission Alignment and Authority
  • Describe how this service supports the agency mission
    The services provided by this program support the agency’s mission by providing assistance to comply with regulatory requirements and providing a uniform inspection and enforcement system which provides a level playing field on which industry may compete while simultaneously ensuring food safety for Virginia citizens.
  • Describe the Statutory Authority of this Service
    The following citations are from the Code of Virginia (1950), as amended:

    §§ 3.2-5200 through 3.2-5204 mandate the inspection of dairy facilities.

    § 3.2-5206 mandates the administration and enforcement of regulations governing the production, processing, sale and importation of milk and milk products.

    §§ 3.2-5219 through 3.2-5232 mandate the inspection of certain milkfat testing equipment.

    §§ 3.2-5212 through 3.2-5217 mandate the administration and enforcement of regulations adopted relative to the regulation of ice cream and similar products.
Agency Customer Group Customer Customers served annually Potential annual customers
General Public Citizens of Virginia 7,100,000 8,000,000
Milk trucks & haulers Contract milk haulers 21 21
Dairy farms producing Grade "A" or manufactured grade milk Dairy farms producing Grade "A" or manufactured grade milk 717 717
Food Manufacturers, Warehouses & Processing Plants Dairy plant samplers 109 109
Food Manufacturers, Warehouses & Processing Plants Frozen dessert plants 15 17
Grade A milk tank truck wash station Grade A milk tank truck wash station 2 3
Milk trucks & haulers Milk pickup haulers permitted to weigh and sample milk 372 389
Milk trucks & haulers Milk tank trucks 142 150
Food Manufacturers, Warehouses & Processing Plants Plants processing manufactured grade milk 22 30
Retail Food Stores, Markets, Shops & Mobile Units Retail frozen dessert shops 340 360

Anticipated Changes To Agency Customer Base
The total number of citizens will certainly increase over time.

The number of grade “A” dairy farms is expected to continue to decline at the rate of about 26 farms per year as dairymen exit the business, selling their milk cows to other dairymen to expand their herds. The size and complexity of dairy farms is expected to continue to increase which will maintain Virginia’s historical milk production of about two billion pounds annually. The amount of time needed to inspect each dairy farm is expected to increase as the dairy farms expand in number of cows and milking systems and milk handling equipment continue to evolve in size and complexity.

Manufactured grade dairy farms are expected to increase gradually over time, driven by growth in the numbers of small scale farmstead cheese processors which have been increasing at the rate of two to three per year. A very small increase in the number of cheese processors purchasing milk from goats and sheep will likely provide the stimulus for additional dairy farms to meet the demand for expanded cheese production.

The number of dairy farms direct loading their milk into milk tank trucks rather the farm storage tanks is increasing. Each dairy farm direct loading adds multiple milk transport tanks and one contract milk hauler to the total numbers.

The total number of grade A milk tank truck wash stations is expected to increase by one or two new wash stations over time. The need for new wash stations is driven by the need for more convenient and economic access to a wash station other than at the milk processing plants located in Virginia.
Partner Description
[None entered]
Products and Services
  • Factors Impacting the Products and/or Services:
    Program requirements may change whenever federal model programs change or in response to state or industry specific concerns. Grade “A” regulatory requirements change to some degree every other year because the National Conference on Interstate Milk Shipper (NCIMS) conference meets every two years to consider changing the program requirements. There is a continuing need to update the Grade “A” regulations every other year or so. Other regulations need updating less frequently but must be reviewed every three years.

    Changing consumer demand impacts the demand for advice and assistance, especially in frozen desserts, as frozen yogurt has been replaced by ice cream shops mixing candy and other treats into ice cream for customers to enjoy.

    Expansion of farmstead cheese making places great demands for advice and assistance on the Dairy Services Program. This includes animal production management, milk quality management, cheese processing, and process techniques to manufacture safe and wholesome cheeses. A single new farmstead cheese operation consumes many times the amount of inspector resources than would normally be required to permit and inspect any other new dairy processing facility.

    Budget reductions and level funding to cover basic expenses for delivery of services (mileage reimbursement, postage, supplies, equipment, training, etc.) limit the program’s ability to provide training opportunities to develop staff that is educated and capable to handle a diverse range of inspection and enforcement activities.

    Replacing existing personnel as they leave or retire is difficult. In addition to current hiring restrictions, state salaries are insufficient to lure new employees into inspector positions when compared to salaries in the dairy industry in general. Lack of any defined and funded pay for performance system and limited advancement opportunities combined with low entrance salaries discourage the most qualified applicants from accepting employment.
  • Anticipated Changes to the Products and/or Services
    The total demand for Dairy Services Program products and services is expected to decline slowly over time. Declines in grade “A” dairy farm numbers will be partially offset by increases in farmstead cheese operations and changing regulatory requirements.
  • Listing of Products and/or Services
    • Inspection and enforcement: •Uniform inspection and enforcement activities are conducted on facilities statewide to ensure milk and dairy products are properly handled, processed, packaged, stored and transported in a safe manner and to ensure a level playing field on which businesses may compete. Inspections also provide a basis for compliance with Interstate Milk Shipper rating which allows listed shippers to ship milk and dairy products in interstate commerce.
    • Regulation development: •Provide Grade “A” dairy regulations that are consistent with the "Pasteurized Milk Ordinance" and the National Conference on Interstate Milk Shipper (NCIMS) requirements to ensure Virginia dairy farmers and processors have the ability to ship Grade “A” milk and dairy products in interstate commerce. •Provide manufactured milk regulations consistent with United States Department of Agriculture (USDA) recommendations to govern the production of manufactured grade milk and dairy products (butter, cheese, condensed milk and powdered milk) so that only safe and wholesome dairy products are offered for sale. •Provide milk hauling, measuring, sampling, and testing regulations to ensure milk is sampled and transported in ways that prevent adulteration and maintain its quality. •Provide regulations governing the methods by which milk and dairy products are tested for pay purposes to ensure accurate payment to dairy farmers. •Provide regulations governing the production of ice cream, frozen desserts and similar products to ensure their safety and quality.
    • Economic Development: •Provide advice and assistance to dairy farmers, milk plants and dairy product processors to foster the quality of their products and their ultimate success. Provide a uniform regulatory environment and level playing field on which businesses may compete.
  • Financial Overview
    [Nothing entered]
  • Financial Breakdown
    FY 2011    FY 2012
      General Fund     Nongeneral Fund        General Fund     Nongeneral Fund  
    Base Budget $1,025,139 $0    $1,025,139 $0
    Change To Base -$17,293 $0    -$17,293 $0
    Service Area Total   $1,007,846  $0     $1,007,846  $0 
Human Resources
  • Human Resources Overview
    [Nothing entered]
  • Human Resource Levels
    Effective Date      
    Total Authorized Position level 0    
    Vacant Positions 0    
    Current Employment Level 0.0    
    Non-Classified (Filled)    
    Full-Time Classified (Filled)    breakout of Current Employment Level
    Part-Time Classified (Filled)    
    Faculty (Filled)    
    Contract Employees    
    Total Human Resource Level 0.0   = Current Employment Level + Wage and Contract Employees
  • Factors Impacting HR
    [Nothing entered]
  • Anticipated HR Changes
    [Nothing entered]
Service Area Objectives
  • Enhance food safety and security programs for citizens of the Commonwealth.
    Objective Description
    Enhance food safety and security programs for citizens of the Commonwealth by maintaining a level of 39,381 food safety and security inspectional activities of regulated food establishments to ensure a safe and wholesome food supply for Virginia. Inspect each grade “A” dairy farm and each manufactured grade dairy farm a minimum of once each six months. Collect and test milk samples for each grade “A” dairy farm and each manufactured grade dairy farm a minimum of 4 times in each six month period. Evaluate each milk hauler weighing and sampling milk at least every two years. Inspect every milk pick up and milk transport tank once each year. Inspect each milk and dairy processing plant and frozen desserts plant at least once each three months. Inspect each retail dip shop and mobile unit at least once each six months.
    Alignment to Agency Goals
    • Agency Goal: Ensure a safe and wholesome food supply.
      Comment: Aligns with long term objective #7 - Protects the public's safety and security, ensuring a fair and effective system of justice and providing a prepared response to emergencies and disasters of all kinds.
    Objective Strategies
    • Amend the regulations governing Grade A Milk by adopting the requirements contained in the 2007Pasteurized Milk Ordinance through June 30, 2012.
    • Develop recommendations with input from Virginia cheese makers for revising the Coliform, E. coli, and Staph aureus standards for finished cheese products under the Regulation Governing Milk for Manufacturing Purposes through June 30, 2012.
    Link to State Strategy
    • nothing linked
    Objective Measures
    • Number of inspectional activities.
      Measure Class:
      Measure Type:
      Measure Frequency:
      Preferred Trend:
      Measure Baseline Value:

      Measure Baseline Description: 39,381 inspections conducted in FY 2009.

      Measure Target Value:

      Measure Target Description: Maintain level of at least 39,381 inspections.

      Data Source and Calculation: Data is collected from inspection, complaint and sample information entered into a database system through reports generated at monthly intervals. Data also is compiled from inspector monthly reports and some manually maintained record systems. All milk and dairy inspection and sample activities are added to the numbers for Food Inspection and Meat and Poultry Slaughter and Processing Plant Inspection to arrive at a total number.

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